Senior Client Success Manager
Smith.ai
Customer Success Manager
Sully.ai
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Own a portfolio of healthcare customers and ensure their long-term success with Sully.ai
- Lead customer onboarding and training, driving rapid adoption and measurable ROI
- Serve as the voice of the customer, surfacing insights to Product and Engineering
- Proactively identify expansion opportunities and partner with Sales to close renewals and upsells
- Track and report customer health metrics, ensuring high retention and advocacy
- First-month focus: build strong relationships with key customer accounts and learn Sully.ai’s product suite and customer workflows
- Establish a customer health dashboard to track engagement and adoption
- 90-day OKRs: achieve >90% onboarding completion rate within portfolio; deliver at least 2 measurable customer case studies demonstrating ROI; maintain customer retention rate >50%
Requirements
- 3–5 years in Customer Success, Account Management, or related client-facing role in SaaS
- Proven track record of driving product adoption and renewals
- Strong communication and relationship management skills across technical and non-technical stakeholders
- Ability to operate independently in fast-paced, high-growth environments
- Exceptional organizational and problem-solving skills
- Will not sponsor new visas ("Please be aware that, unfortunately, at this time, we are unable to sponsor new visas.")
- (Nice-to-Have) Experience in healthcare or healthtech SaaS
- (Nice-to-Have) Familiarity with EHR systems and workflows
- (Nice-to-Have) Background in consulting or customer-facing technical roles
Benefits
- Competitive salary
- Equity
- Commission
- Remote-First Culture: flexible, remote environment
- Early-Stage Impact: opportunity to shape partnership roadmap and company growth
- Work with a talented, mission-driven team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingproduct adoptioncustomer health metricscustomer case studiesrenewalsupsellsSaaS
Soft skills
communication skillsrelationship managementorganizational skillsproblem-solving skillsindependencestakeholder management
