Director of Customer Success
Qwilr
Customer Success Operations Manager
Dataminr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $81,600 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide day-to-day operational support to the CS team, ensuring efficient use of systems, processes, and playbooks
- Own the design, implementation, and upkeep of dashboards and reports to support CS team visibility, leadership alignment, and strategic readouts for QBRs/EBRs
- Ensure data accuracy across systems (Salesforce, Catalyst, Looker, Snowflake) and serve as the technical point of contact for CS tools
- Conduct customer base analyses to surface trends, retention risks, and upsell opportunities
- Implement processes, workflows, and email campaigns to support strategic initiatives and drive revenue retention
- Manage key CS projects, acting as the operational lead on cross-functional initiatives
- Work cross-functionally with leaders in CS, Revenue Operations, Sales, Product, and Finance to drive customer outcomes and improve internal efficiency
- Scale and optimize the global Customer Success organization through data, systems, and process improvements
Requirements
- 5+ years in Customer Success Operations, Revenue Operations, or Business Operations (SaaS & AI experience strongly preferred)
- Strong understanding of CS metrics and data analysis
- Proficiency with Salesforce, Catalyst, Looker, Snowflake, and Excel/Sheets
- Track record of cross-functional collaboration with CS, Sales, RevOps, Product, and Finance
- Can demonstrate an ability to manage complex tasks with multiple stakeholders independently
- Self-motivated with strong attention to detail, highly organized, and analytical
Benefits
- Flexible work arrangements
- Offices all over the world to foster collaboration
- Generous PTO and sick leave
- Competitive benefits package
- Discretionary bonus
- Company equity
- Robust employee resource group (ERG) network
- Manager development programming
- Professional development funds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisCS metricsproject managementprocess implementationworkflow managementemail campaignsdashboard designreporting
Soft skills
cross-functional collaborationattention to detailorganizational skillsself-motivatedanalytical skills
