Qventus, Inc

Senior Implementation Success Partner

Qventus, Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders.
  • Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.
  • Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.
  • Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction.
  • Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.
  • Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.
  • Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.
  • Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.
  • Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.
  • Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.

Requirements

  • 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.
  • Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.
  • Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
  • Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.
  • Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.
  • Familiarity with healthcare operations and workflows.
  • A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.
Benefits
  • Open Paid Time Off
  • paid parental leave
  • professional development
  • wellness and technology stipends
  • a generous employee referral bonus
  • employee stock option awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementationconfigurationtrainingdocumentationROI metricsvalue-creation initiativessolution adoptionclient feedbackproblem-solving
Soft Skills
communicationrelationship-buildingcollaborationanalytical skillsattention to detailstakeholder engagementescalation managementprioritizationresults-orientedclient satisfaction