Quva

Business Operations

• Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
• Capture customer goals, KPIs, and expectations and translate them into structured project plans
• Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
• Drive consistent, scalable onboarding execution while adapting to customer-specific needs
• Ensure on-time, high-quality delivery through strong cross-functional accountability
• Serve as program manager across multiple initiatives, with implementations as the core priority
• Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Ensure clarity on ownership, progress, and blockers
• Proactively identify and resolve risks, gaps, and misalignment
• Oversee technical implementations without hands-on execution through technical project plan with timeline
• Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
• Act as the central point of coordination and escalation across technical teams
• Ensure delivery aligns to scope, timelines, and success metrics
• Coordinate scheduling, milestones, and completion criteria
• Ensure full participation across customer stakeholders
• Manage delivery through internal trainers and SMEs (no direct training)
• Track training completion, readiness, and adoption
• Ensure customers are prepared for go-live and early success

Business Operations Project Manager

Manager

• Develops the Computer System Validation strategy for IT systems supporting GxP business processes throughout the complete system lifecycle
• Collaborates with the Corporate/Clinical Quality Assurance in the development, implementation and execution of CSV process and procedures
• Develops Standard Operating Procedures and Work Instructions for the complete system lifecycle, including Risk Management, Computer System Validation, and Change Control
• Partners with System/Process Owners to implement and maintain GxP computerized systems in a validated state and in accordance with regulatory agency regulations and internal requirements
• Manages and oversees validation of IT GxP systems
• Manages the change control process across all the IT GxP systems
• Collaborates with Corporate QA for IT system vendor audit and qualification
• Represents IT during internal and external agency audits and inspections
• Develops IT CSV Training program and manages compliance of the training program for applicable IT team members

IT CSV Manager

Security Engineer

• Develops and executes a comprehensive IT roadmap covering applications, infrastructure, and cybersecurity
• Aligns IT strategy with business priorities to support growth, scalability, and operational excellence
• Serves as a key advisor to executive leadership on technology investments, risks, and opportunities
• Oversees IT governance, budgeting, vendor management, and resource allocation across all domains
• Builds and maintains a robust and aligned Disaster Recovery Plan to assure business continuity
• Leads strategy, development, and optimization of ERP and enterprise applications
• Partners with business leaders to identify opportunities for process automation and system enhancements
• Ensures strong change management practices and risk-based systems validation process for all system implementations and upgrades
• Oversees design, implementation, and maintenance of enterprise IT infrastructure, including networks, servers, cloud environments, and data centers
• Ensures high availability, performance, and scalability of all IT systems and services
• Establishes and monitors service level agreements (SLAs) and ensure excellent end-user support experience
• Manages network architecture, telecommunications, and enterprise hardware/software lifecycle
• Leads disaster recovery, business continuity, and resilience strategies
• Owns enterprise cybersecurity strategy, including threat prevention, detection, and response
• Ensures implementation and effectiveness of security controls
• Maintains compliance with regulatory standards and internal controls
• Conducts risk assessments and ensure mitigation strategies are implemented across systems and infrastructure
• Leads IT service delivery including help desk, technical support, and end-user services
• Drives continuous improvement in IT operations, service quality, and user satisfaction
• Establishes and maintains strong partnerships with vendors, consultants, and hosting providers
• Builds and leads high-performing teams across applications, infrastructure, and security
• Develops team capabilities, succession plans, and organizational structure to support growth
• Fosters a culture of accountability, collaboration, and innovation
• Provides leadership, coaching, and performance management for IT staff

Vice President, IT Applications, Infrastructure and Security

Account Executive

• Identifies and targets prospective clients to drive pipeline growth and revenue generation
• Builds and manages a robust sales pipeline, effectively closing deals to achieve revenue and market share objectives
• Owns and leads the end-to-end sales process, generating qualified leads within the assigned territory
• Securing meetings with key decision-makers and C-level executives
• Conducting discoveries to assess client needs and aligning solutions
• Maintaining accurate records in Salesforce, including account details, pipeline status, and forecast reporting
• Collaborates cross-functionally with marketing, implementation, product, and leadership teams

Business Operations Project Manager

IT CSV Manager

Vice President, IT Applications, Infrastructure and Security

Sales Executive