Business Operations Project Manager

Quva

Business Operations Project Manager orchestrating customer onboarding and implementations within Quva. Ensuring high-quality delivery and cross-functional accountability for client success in a rapidly growing environment.

Posted 7/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
Capture customer goals, KPIs, and expectations and translate them into structured project plans
Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
Drive consistent, scalable onboarding execution while adapting to customer-specific needs
Ensure on-time, high-quality delivery through strong cross-functional accountability
Serve as program manager across multiple initiatives, with implementations as the core priority
Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
Run status updates, stakeholder communications, and execution reviews
Ensure clarity on ownership, progress, and blockers
Proactively identify and resolve risks, gaps, and misalignment
Oversee technical implementations without hands-on execution through technical project plan with timeline
Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
Act as the central point of coordination and escalation across technical teams
Ensure delivery aligns to scope, timelines, and success metrics
Coordinate scheduling, milestones, and completion criteria
Ensure full participation across customer stakeholders
Manage delivery through internal trainers and SMEs (no direct training)
Track training completion, readiness, and adoption
Ensure customers are prepared for go-live and early success

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Education or related field
5+ years of experience in technical project management or software implementations
Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
Background working in early-stage or high-growth environments
Experience establishing PMO, onboarding, or operational frameworks from scratch
Proven experience managing customer onboarding, implementations, or SaaS delivery programs
Experience overseeing technical implementations (as a project/program manager, not hands-on)
Experience in healthcare technology, SaaS, or data-driven platforms
18+ years of age
Able to successfully complete a drug and background check
Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas

Benefits

Comp & perks

Comprehensive health and wellness benefits including medical, dental and vision
401k retirement program with company match
22 paid days off plus 8 paid holidays per year

ATS Keywords

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Hard Skills & Tools

Project PlanningGantt ChartsTimelinesDependenciesTechnical ImplementationsRisk ManagementKPI TrackingStakeholder CommunicationImplementation FrameworksOperational Frameworks

Soft Skills

Problem SolvingAdaptabilityCommunicationCollaborationAccountability