Quince

Procurement

• Own sourcing strategy and vendor relationships for North America–based manufacturers of Home Hard Line products (both MTO and stocked), including fabric mills
• Lead cost negotiations, contracts, and margin improvement initiatives with Americas-based suppliers
• Identify, evaluate, and onboard new factory partners with high quality standards, scalable capacity, and reliable lead times
• Collaborate cross-functionally with Merchandising, Planning, and Operations to launch new products efficiently and reliably
• Visit key vendor partners regularly to troubleshoot issues, audit quality and delivery performance, and build long-term strategic relationships
• Drive factory-side product development cycles in close partnership with Design and Merchandising
• Ensure successful order execution with vendors by reviewing production timelines, ensuring SLA adherence, accelerating production where needed, and optimizing quick-ship performance
• Ensure compliance with Quince’s ethical sourcing, social responsibility, and sustainability standards

Senior Sourcing Manager, Furniture

Customer Support

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Customer Experience Specialist

Project Manager

• Proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks.
• Detail-oriented and upholds client expectations throughout the entire process.
• Replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.
• Accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.
• Helps Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.
• Takes over all communications with the client from logo approval to billing, including finalizing customization details, sharing progress photos, and communicating delivery dates.

Senior Sourcing Manager, Furniture

Customer Experience Specialist

Project Manager – Enterprise Merchandise