Quility Insurance

Scrum Master

• Facilitate all core Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives, and backlog refinement) with consistency and intentionality
• Coach teams on Agile and SAFe principles, continuously improving delivery practices and team accountability
• Partner closely with Product Owners to ensure backlog items are well-defined, prioritized, and ready for execution
• Proactively identify and escalate risks and roadblocks before they impact delivery - owning resolution rather than waiting for direction
• Track and surface team progress, risks, and impediments to stakeholders and leadership with transparency and regularity
• Support PI Planning participation, including capacity input, dependency identification, and commitment tracking
• Maintain accurate capacity data and flag resourcing constraints early to enable proactive planning decisions
• Create and maintain project plans, sprint-level timelines, and status documentation in Confluence
• Collaborate with team on Jira hygiene within your pod(s) - ensuring tickets are appropriately structured, updated, and reflective of actual work in flight
• Manage complex cross-pod and cross-functional dependencies (particularly those where Core Framework work is a blocker or enabler for other product pods) ensuring nothing falls through the cracks
• Step into an active delivery environment quickly, establishing trust and cadence with an established team
• Ensure cross-pod and cross-functional alignment, particularly where dependencies touch Finance, Engineering, or Portfolio Operations

Senior Scrum Master

IT Support

• Serve as the first point of contact for employee support requests, providing friendly and timely Tier I and Tier II assistance via our JIRA ticketing system.
• Troubleshoot and resolve common issues across Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other SaaS applications.
• Set up and manage user accounts, including provisioning, password resets, and access requests.
• Escalate complex issues to senior team members with clear documentation of the problem and steps already taken.
• Track, prioritize, and follow up on tickets to ensure issues are resolved and users are kept informed.
• Assist with onboarding and offboarding tasks, such as account creation, software setup, access removal, and device management.
• Document common issues and solutions to help build out our internal knowledge base.
• Stay curious — research solutions independently and grow your technical skills over time.

Senior Scrum Master

IT Support Specialist