IT Support Specialist

Quility Insurance

IT Support Specialist providing tier I and II support in Insurtech company. Focused on Microsoft 365 solutions and user account management with excellent customer service.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for employee support requests, providing friendly and timely Tier I and Tier II assistance via our JIRA ticketing system.
Troubleshoot and resolve common issues across Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other SaaS applications.
Set up and manage user accounts, including provisioning, password resets, and access requests.
Escalate complex issues to senior team members with clear documentation of the problem and steps already taken.
Track, prioritize, and follow up on tickets to ensure issues are resolved and users are kept informed.
Assist with onboarding and offboarding tasks, such as account creation, software setup, access removal, and device management.
Document common issues and solutions to help build out our internal knowledge base.
Stay curious — research solutions independently and grow your technical skills over time.

Requirements

What you’ll need

1–2 years of experience in IT support, help desk, or a customer-facing technical role (internships and relevant coursework count).
Familiarity with Microsoft 365 environments and common SaaS applications.
Comfortability in setting up user accounts and walking end-users through technical solutions.
Strong problem-solving and troubleshooting instincts.
Excellent interpersonal and communication skills, with patience and a customer-first attitude.
Self-motivated and able to manage multiple requests while working both independently and as part of a team.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Quility Insurance Website LinkedIn All Job Openings 201 - 500 employees Founded 2020 ☁️ SaaS 🤝 B2B 💸 Finance 💰 Corporate round on 2023-09 SaaS
B2B
Finance Quility Insurance is an insurtech company that provides a suite of SaaS applications and digital life insurance products to automate and simplify the insurance sales and distribution lifecycle. Their platform includes tools for policy fulfillment (Navigator), agent engagement and marketing automation (Switchboard), agency management and training (Quility HQ), and illustration and sales support (Pathfinder). Quility partners with carriers to offer proprietary digital life insurance policies and supports a nationwide network of agents with data-driven automation. IT Support Specialist 🔥 32 minutes ago 🇺🇸 United States – Remote 💵 $55k - $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for employee support requests, providing friendly and timely Tier I and Tier II assistance via our JIRA ticketing system.
Troubleshoot and resolve common issues across Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other SaaS applications.
Set up and manage user accounts, including provisioning, password resets, and access requests.
Escalate complex issues to senior team members with clear documentation of the problem and steps already taken.
Track, prioritize, and follow up on tickets to ensure issues are resolved and users are kept informed.
Assist with onboarding and offboarding tasks, such as account creation, software setup, access removal, and device management.
Document common issues and solutions to help build out our internal knowledge base.
Stay curious — research solutions independently and grow your technical skills over time. 🎯 Requirements
1–2 years of experience in IT support, help desk, or a customer-facing technical role (internships and relevant coursework count).
Familiarity with Microsoft 365 environments and common SaaS applications.
Comfortability in setting up user accounts and walking end-users through technical solutions.
Strong problem-solving and troubleshooting instincts.
Excellent interpersonal and communication skills, with patience and a customer-first attitude.
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Hard Skills & Tools

TroubleshootingUser Account SetupPassword ResetAccess ManagementJIRA Ticketing System

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-SolvingSelf-MotivationTeam Collaboration