Work on everything from answering simple support requests to setting up a local proxy to debug outgoing Web3 requests
Ensure that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team
Meet on a daily basis to go over customer issues, task progress, and design solutions
Spend time on customer support on a rotating basis

Requirements

Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
Expertise in managing Linux hosts
Experience with proactive alerting and monitoring systems technologies
Dealing with technical customer support (troubleshooting, CLI tools, Linux)
Adept at setting up software you may be unfamiliar with
Being extremely thorough in debugging and documenting issues for other teams
Capable of preemptively solving complex problems prior to their impacting multiple customers
Documenting your processes and sharing knowledge
Experience in Blockchain (Bonus)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonGoLangRubyBashDNSTCP/SSLHTTPTerraformAnsibleLinux

Soft Skills

customer supporttroubleshootingproblem solvingdocumentationcommunicationcollaborationattention to detailproactivethoroughnessknowledge sharing