QuickNode ⚡

Support Engineer

• Work on everything from answering simple support requests to setting up a local proxy to debug outgoing Web3 requests
• Ensure that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team
• Meet on a daily basis to go over customer issues, task progress, and design solutions
• Spend time on customer support on a rotating basis

Support Engineer II

Technical Account Manager

• Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities.
• Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth.
• Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value.
• Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices.
• Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement.
• Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes.
• Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion.
• Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap.
• Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).

Support Engineer II

Senior Technical Account Manager