Technical Support Engineer

QuickNode ⚡

Technical Support Engineer responsible for customer support and debugging complex issues at Quicknode, a blockchain infrastructure company.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $104,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support with a strong focus on troubleshooting, scripting, and managing customer interactions in a remote team environment. Proficient in infrastructure management and alerting systems, with a solid understanding of blockchain technology and internet protocols.

Highest-signal resume keywords

Technical Support ExperienceAdvanced Scripting in Python, GoLang, Ruby, BashBlockchain KnowledgeInfrastructure as Code (Terraform, Ansible)Linux Host Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportScriptingBlockchainInfrastructure as CodeLinux ManagementProactive MonitoringDebuggingDocumentationTroubleshootingCLI Tools

Soft Skills

Team LeadershipCommunicationProblem-SolvingThoroughnessKnowledge Sharing

Tools & Technologies

StripeTerraformAnsibleSaltPuppetChefMonitoring SystemsInternet ProtocolsEthereum JSON RPC

Industry Keywords

Technical Support RoleRemote TeamCustomer SupportInternet Core ProtocolsProactive Alerting

Tech Stack

Tools & technologies

AnsibleChefDNSLinuxPuppetPythonRubySaltStackTerraform

About the role

Key responsibilities & impact

Have handled customer support in a technical capacity.
Worked on a remote team of 5-10 people.
Written scripts to figure out why some technical thing is not working.
Managed refunds, credits and charges in Stripe.
Lead a customer support team in a technical capacity.

Requirements

What you’ll need

1+ years of experience in a technical support role.
1+ year of experience in Blockchain (or personal project equivalent).
Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
Expertise in managing Linux hosts.
Experience with proactive alerting and monitoring systems technologies.
Dealing with technical customer support (troubleshooting, CLI tools, Linux).
Adept at setting up software you may be unfamiliar with.
Being extremely thorough in debugging and documenting issues for other teams.
Capable of preemptively solving complex problems prior to their impacting multiple customers.
Used to documenting your processes and sharing knowledge.

Benefits

Comp & perks

Offers Equity
Offers Bonus