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QuickNode ⚡

Technical Support Engineer

QuickNode ⚡

Technical Support Engineer responsible for customer support and debugging complex issues at Quicknode, a blockchain infrastructure company.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $104,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies
AnsibleChefDNSLinuxPuppetPythonRubySaltStackTerraform

About the role

Key responsibilities & impact
  • Have handled customer support in a technical capacity.
  • Worked on a remote team of 5-10 people.
  • Written scripts to figure out why some technical thing is not working.
  • Managed refunds, credits and charges in Stripe.
  • Lead a customer support team in a technical capacity.

Requirements

What you’ll need
  • 1+ years of experience in a technical support role.
  • 1+ year of experience in Blockchain (or personal project equivalent).
  • Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
  • Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
  • The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
  • Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
  • Expertise in managing Linux hosts.
  • Experience with proactive alerting and monitoring systems technologies.
  • Dealing with technical customer support (troubleshooting, CLI tools, Linux).
  • Adept at setting up software you may be unfamiliar with.
  • Being extremely thorough in debugging and documenting issues for other teams.
  • Capable of preemptively solving complex problems prior to their impacting multiple customers.
  • Used to documenting your processes and sharing knowledge.

Benefits

Comp & perks
  • Offers Equity
  • Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical SupportScriptingBlockchainInfrastructure as CodeLinux ManagementProactive MonitoringDebuggingDocumentationTroubleshootingCLI Tools
Soft Skills
Team LeadershipCommunicationProblem-SolvingThoroughnessKnowledge Sharing