Quest Software

Account Manager

• Identify, prospect, and secure new customers within assigned territory.
• Effectively position Quest’s Data Governance, AI Readiness, and Database Management solutions to solve business challenges.
• Develop relationships with CIOs, CTOs, CDOs, and other senior decision-makers.
• Manage complex sales cycles, from initial prospecting to deal closure, leveraging a consultative sales approach.
• Develop and execute a strategic sales plan across multiple states within the Eastern United States.
• Work with key channel and reseller partners to expand market reach and drive revenue growth.
• Stay informed on industry trends, competitor activity, and evolving customer needs in data governance and AI readiness.

Software Sales Account Manager

Director

• Define and execute the website strategy to support brand awareness, demand generation, and customer engagement.
• Own the corporate website CMS, ensuring scalable governance, consistency, and high-quality content delivery.
• Manage and mentor a small team responsible for day-to-day site operations and enhancements.
• Partner with the Digital Marketing Leader and Demand Generation teams to optimize site architecture, content, and user journeys for lead generation and pipeline impact.
• Implement and manage chatbot and conversational marketing tools to enhance engagement and accelerate conversion.
• Lead UX optimization efforts, including A/B and multivariate testing, to drive improvements in navigation, form conversion, and content engagement.
• Monitor and analyze site performance using analytics tools (Google Analytics, heatmaps, A/B testing platforms) and report on key KPIs such as traffic, engagement, and conversion rates.
• Partner with Digital growth leader to drive SEO best practices and technical performance improvements (speed, accessibility, mobile optimization).
• Stay current on web experience trends, Martech innovations, and competitor strategies to keep our digital presence best-in-class.

Director, Website Strategy and Experience

Security Engineer

• At Quest Software, our mission is to enable customers to unlock value from all their data by delivering AI and data solutions that de-risk AI adoption and maximize the return on that data.
• The Customer Success Organization focuses on our most strategic customers. As a Customer Success Manager-Cybersecurity at Quest Software, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements.
• The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.
• You’ll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions.
• You’ll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up.
• CSMs support the renewal contracting processes and are expected to stay informed on Quest’s evolving product portfolio, demonstrating the ability to learn and communicate the value of new offerings quickly.
• Above all, this role is accountable for retention—sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn.
• This is an in-office-based role located in the Domain area of Austin, TX.
• Responsibilities - Proactively manages named accounts and is accountable for engagement and satisfaction over the lifetime of the customer.
• Establishes relationships with the customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns.
• Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes.
• Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer’s business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies.
• Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
• Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities.
• Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products.
• Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable.
• Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment.
• Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution.
• Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.

Customer Success Manager, Cybersecurity

Customer Success Manager

• At Quest Software, our mission is to enable customers to unlock value from all their data by delivering AI and data solutions that de-risk AI adoption and maximize the return on that data.
• Manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.
• Guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions.
• Surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up.
• Support the renewal contracting processes and stay informed on Quest’s evolving product portfolio, demonstrating the ability to learn and communicate the value of new offerings quickly.
• Accountable for retention—sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn.
• Proactively manages named accounts and is accountable for engagement and satisfaction over the lifetime of the customer.
• Establishes relationships with the customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns.
• Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes.
• Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer’s business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies.
• Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
• Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities.
• Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products.
• Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable.
• Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment.
• Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution.
• Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.

Customer Success Manager, Data

Full-stack Engineer

• Do you want to work in a fun and supportive environment? At erwin by Quest we know that companies with a strong positive culture perform so much better.
• erwin by Quest is an award-winning Data Modelling software provider offering a broad selection of solutions that solve some of the most common and most challenging Data Governance problems.
• We are currently looking for Software Dev Staff Engineer to join us.
• You will have the freedom to think and work together in a self-organizing agile team
• You will be committed to contribute to collaborative design, development and bug fixing efforts
• You will develop clean code, practice pair programming, participate in code reviews
• You will collaborate with the international customers and colleagues

Staff Software Engineer

• Owns the customer relationship of a global or large-scale strategic account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders) including strategic roadmap discussions
• Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders
• Coaches peers on strategic approaches, provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience
• Identifies and creates solutions to address Customer Success needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics.
• Develops and maintains strategic Success Plans that align to value milestones and customer-defined business outcomes.
• Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer’s business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies.
• Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
• Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth.
• Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products.
• Actively monitors customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable.
• Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment.
• Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution.
• Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.

Strategic Customer Success Manager

Support Engineer

Quest is an award-winning global software company delivering a broad range of IT management solutions
Support our evolving hybrid portfolio — with a strong emphasis on SaaS-first solutions, while also providing support for our industry-leading on-premises software
Use AI tools to increase performance, adapt to evolving technologies, and deliver outstanding customer experiences
Own and resolve customer issues end-to-end, maintaining a personal queue of open support cases until full resolution
Reproduce and diagnose complex customer scenarios in lab environments for root cause analysis
Leverage AI tools and solutions to boost troubleshooting efficiency, knowledge sharing, and case resolution time
Interface with Product Development, Product Management, Sales, and Professional Services teams to escalate and resolve advanced technical issues
Document detailed case information in our support portal and contribute to our Knowledge Centered Support (KCS) repository by creating customer-facing technical content
Develop deep product expertise through ongoing training, proactively use AI to expand your skill set, and share knowledge with peers to build team capability
Participate in local or global projects to improve support delivery, product quality, or customer experience
Act as a liaison between customers and Engineering teams to communicate product defects, enhancement requests, and workarounds
Provide occasional after-hours and weekend support as required, once fully ramped