Quest Analytics, LLC

Client Software Support Analyst

Quest Analytics, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Tech Stack

SQL

About the role

  • Help make a big difference in healthcare access
  • Serve as the customer point of contact for product software questions
  • Offer a customer service experience that is second to none
  • Onboard new clients with successful software training
  • Provide continued software support via phone, email, and proactive client outreach

Requirements

  • Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred.
  • Experience with Microsoft Access or Excel. SQL experience a plus.
  • 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company
  • Excellent analytical and demonstrated problem-solving skills both technically and functionally.
  • Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
  • Communicate effectively, both verbally and written, with management, team members, and other departments
  • Self-motivated and innovative and can think outside the box
  • A passion for delivering great customer service to our clients
  • Able to work early or late schedule to meet client needs.
Benefits
  • Workplace flexibility – you choose between remote, hybrid or in-office
  • Company paid employee medical, dental and vision
  • Competitive salary and success sharing bonus
  • Flexible vacation with no cap, plus sick time and holidays
  • An entrepreneurial culture that won’t limit you to a job description
  • Being listened to, valued, appreciated -- and having your contributions rewarded
  • Enjoying your work each day with a great group of people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft AccessExcelSQLtechnical client supportsoftware trainingproblem-solvinganalytical skills
Soft Skills
customer servicecommunicationself-motivatedinnovativeproactiveability to synthesize conceptsteam collaboration
Certifications
Associate's degreeBachelor's degree