Queima Diária

Customer Success Manager

• Deepen the mapping of the customer journey with a focus on acquisition
• Create and automate relationship and new customer acquisition strategies across different channels (WhatsApp, Email, Push, and Web Push)
• Continuously monitor area metrics and KPIs (being data-driven and passionate about data is essential!)
• Optimize workflows and processes for CRM channels (Email and WhatsApp)
• Create multichannel campaigns and initiatives focused on customer acquisition (push, web push, email, and WhatsApp), ensuring consistency with brand pillars and coordinating with other Marketing teams
• Conduct A/B tests
• Generate reports to ensure data optimization, identify opportunities for improvement, and provide business insights

CRM Analyst

Full-stack Engineer

• Serve as a DBA administering and evolving databases in a cloud environment (AWS RDS), ensuring availability, security and performance;
• Plan, execute and optimize migrations, upgrades, replication and clustering;
• Monitor and improve performance (query tuning, execution analysis and parameter adjustments);
• Diagnose and resolve critical data issues (failures, corruption, deadlocks);
• Automate operational routines and ensure efficiency in environment management;
• Design and maintain scalable, resilient data infrastructure, including data pipelines and data architecture;
• Work closely with development teams to ensure data quality, performance and integrity;
• Lead data-driven culture initiatives, structuring data collection, processing and delivery;
• Manage the lifecycle of data engineering solutions, from planning to implementation;
• Plan capacity and implement scalability strategies to support growth;
• Lead and develop the Data Analytics and Data Engineering team, promoting technical growth and performance management;
• Collaborate with business and technology areas to ensure alignment with strategic objectives;
• Evaluate and implement new technologies for continuous evolution of the data platform.

CRM Analyst

Data Tech Lead – AWS RDS, PostgreSQL