Queensmith

Customer Care Advisor – Fine Jewellery

Queensmith

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • - Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
  • - Manage appointments, ensuring customers are well-prepared and informed
  • - Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
  • - Collaborate with other teams to ensure customer expectations are met in line with company guidelines
  • - Demonstrate exceptional customer service and attention to detail
  • - Participate in active learning and knowledge sharing to enhance customer experience and performance
  • - Develop comprehensive product knowledge and act as a brand ambassador
  • - Assist the sales team in retail operations as needed

Requirements

  • - Bachelor's degree or equivalent experience
  • - Proven experience in customer service, preferably in a retail environment
  • - Proficiency with CRM systems and multiple communication platforms
  • - Strong organisational and time management skills
  • - Excellent verbal and written communication skills
  • - High attention to detail and accuracy
  • - Ability to work effectively in a fast-paced environment and communicate with various stakeholders
  • **Skills**
  • - Proficiency in Apple OS and G Suite
  • - Strong interpersonal and emotional intelligence skills
  • - Excellent telephone and email communication skills
  • - Ability to manage multiple tasks and priorities effectively
  • - Strong problem-solving abilities, solution-orientated
  • - Knowledge of the jewellery industry is a plus
Benefits
  • - Opportunities for growth and progression across departments,
  • - An annual company-wide bonus scheme (Included in the advertised compensation package),
  • - Employee Recognition Programme,
  • - Paid Time Off & Holidays,
  • - Financial Benefits,
  • - Workplace Culture Initiatives and Events,
  • - Private Healthcare Plan and Wellness Benefits,
  • - Generous Pension Plans,
  • - Training & Professional Development,
  • - Employee Assistance Programme - Counselling,
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsApple OSG Suiteproblem-solvingtime managementattention to detailretail operationsproduct knowledgecommunication skills
Soft Skills
interpersonal skillsemotional intelligenceorganizational skillsverbal communicationwritten communicationability to manage multiple taskssolution-orientedcollaborationactive learningcustomer focus
Certifications
Bachelor's degree