Queensmith

Customer Support

• - Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
• - Manage appointments, ensuring customers are well-prepared and informed
• - Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
• - Collaborate with other teams to ensure customer expectations are met in line with company guidelines
• - Demonstrate exceptional customer service and attention to detail
• - Participate in active learning and knowledge sharing to enhance customer experience and performance
• - Develop comprehensive product knowledge and act as a brand ambassador
• - Assist the sales team in retail operations as needed

Customer Care Advisor – Fine Jewellery