Quantrics Enterprises Inc.

Data Engineer

• Build and optimize real-time streaming pipelines to ensure efficient routing of voice and chat session data into enterprise data platforms
• Integrate generative AI solutions with enterprise knowledge bases to ensure accurate and context-aware conversational agent performance
• Maintain and configure low-latency databases to ensure secure and reliable storage of session states and operational metadata
• Design system architectures and technical blueprints to ensure scalable, resilient, and high-performance solutions
• Delegate and manage engineering tasks to ensure effective team productivity and capability development
• Develop and execute testing processes to identify system issues and ensure quality and stability in deployed solutions
• Collaborate with stakeholders to align requirements, manage expectations, and ensure successful project delivery
• Oversee automated PII redaction workflows across voice and text streams to ensure full compliance with data privacy requirements prior to storage.

Senior Data Engineering Developer

ServiceNow

• Develop design, debug, and operate on the Bell Canada ServiceNow instance
• Provide support on end-to-end problem resolution and root cause analysis in collaboration with other functional groups, business units, and vendors
• Quickly learn and adapt to new technologies with a strong aptitude for innovation
• Responsible for coding and integration between applications and custom rest API endpoints
• Play with Kafka to push messages through the ServiceNow Platform

ServiceNow Developer

Infrastructure Engineer

• Operate expert-level knowledge of Linux environments, kernel tuning, and advanced administration.
• Oversee advanced network routing, switching, load balancing, and firewall configurations.
• Lead the strategy and implementation of Infrastructure as Code (IaC) to automate server and network device management.
• Act as the primary technical authority, providing consulting during project initiation.
• Continuously evaluate and optimize network throughput, Linux OS performance, and overall system availability.

Senior Infrastructure Architect

• Design and automate RF design workflows to optimize cost and time
• Assess and develop cutting-edge wireless propagation models
• Translate complex regulatory guidelines into efficient RF engineering workflows
• Continuously research and improve RF propagation modeling and predictions
• Provide expert guidance to E2E teams on RF engineering best practices
• Identify and resolve challenges creatively, proactively future proofing infrastructure
• Constantly optimize and simplify propagation modelling and geodata assets

Linux Infrastructure Engineer

• Installing, configuring, and troubleshooting Windows Server environments
• Writing SQL queries and MS SQL administration
• Managing virtual machines using VMWare and OpenStack
• Working with Red Hat OpenShift environments
• Familiarity with load balancing concepts and multi-data center environments
• Utilizing IaC tools (Terraform or Ansible) for deployment automation
• Automating Windows administrative tasks using PowerShell.

Windows and Database Infrastructure Engineer

• Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
• Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
• Establish and enforce development best practices, coding standards, and platform governance across the team.
• Coach and mentor team members to elevate technical capability, productivity, and overall performance.
• Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
• Actively contribute to development activities by working on user stories or features when required.
• Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
• Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.

ServiceNow Architect, Team Lead – SPM, Python

Database Administrator

• Ensure the smooth implementation and maintenance of database systems.
• Provide production support for 24/7 environments
• Monitor and analyze system performance, identify bottlenecks, and implement optimizations to ensure high availability and scalability of database systems
• Work closely with security and compliance teams to ensure adherence to regulatory and industry standards
• Document and maintain technical documentation related to the work done
• Collaborate with stakeholders to gather requirements, analyze business needs, and design scalable cloud database architectures
• Develop and implement database management strategies, including data governance and data security measures
• Stay up to date with the latest advancements in cloud computing, data management, and database technologies, and recommend improvements to existing systems
• Participate in capacity planning exercises and ensure efficient resource utilization