Quantrics Enterprises Inc.

ServiceNow

• Develop ServiceNow OMT solutions based on the Cornerstone Porting Solution to support platform functionality and business requirements
• Integrate ServiceNow applications with external systems such as Salesforce and Requestflow to enable seamless data and process flow
• Collaborate with internal teams to implement system enhancements and ensure alignment with project objectives
• Execute development tasks within an agile delivery framework to support iterative releases and continuous improvement
• Troubleshoot and resolve integration and development issues to maintain system stability and performance

ServiceNow Developer – OMT

Robotics

• Design and develop RPA solutions using Automation Anywhere to automate business processes and improve efficiency
• Build and enhance web automation workflows using browser automation packages to support business process execution
• Create and maintain Excel VBA macros to enable seamless integration within automation workflows
• Troubleshoot and optimize existing bots to ensure performance stability and minimize operational disruptions
• Collaborate with stakeholders to analyze requirements and identify automation opportunities that align with business needs
• Develop process documentation, including PDDs, SDDs, and runbooks, to ensure clarity and maintainability of solutions
• Monitor both performance and resolve failures or exceptions to ensure continuity of operations
• Ensure automation solutions comply with security, audit, and governance standards
• Participate in testing cycles and support deployment activities to ensure a smooth transition to production
• Provide support during critical business periods, such as month-end closing cycles, to maintain process continuity

RPA Developer

Human Resources

• Serve as a trusted HR advisor to business leaders by providing guidance on organizational design, workforce planning, and change management initiatives.
• Partner with leaders to align people strategies with business objectives and support organizational growth.
• Drive talent management programs, including succession planning, leadership development, and employee engagement initiatives.
• Ensure compliance with labor laws, employment regulations, and internal policies to mitigate legal and reputational risks.
• Provide guidance and resolution on employee relations matters and escalate issues when necessary.
• Promote fair and consistent application of policies and practices across the organization.
• Communicate, implement, and ensure adherence to HR policies, procedures, and programs.
• Evaluate existing policies and recommend enhancements or new policies based on organizational needs and regulatory requirements.
• Maintain regular engagement with assigned business units to understand business priorities and people-related challenges.
• Analyze workforce metrics and trends to provide insights and support data-driven decision-making.
• Champion a culture of collaboration, accountability, and excellence aligned with organizational values.
• Lead, coach, and develop a team of HR Business Partners to ensure consistent and effective delivery of HR support.

Associate Director, HR Business Partner – Night Shift

Financial Planning and Analysis

• Maintain financial forecasts versus actuals to ensure accurate tracking of IT Delivery project performance
• Execute SAP financial operations to support reporting, transactions, and data integrity requirements
• Calculate, validate, and post financial accruals to ensure accurate month-end and quarter-end close processes
• Prepare and reconcile vendor billing and capacity reports to ensure accurate financial reporting and resource tracking
• Investigate financial discrepancies to identify root causes and implement corrective actions
• Consolidate financial data into master spreadsheets to support reporting and decision-making
• Generate ad-hoc financial reports to support business inquiries and leadership requirements
• Identify process improvement opportunities to enhance efficiency in financial tracking and reporting workflows
• Maintain documentation and ensure adherence to corporate governance standards for financial processes
• Proactively engage and follow up with directors, senior leaders, and cross-functional stakeholders to obtain required financial information, clarify outstanding items, secure timely decisions or approvals, and ensure reporting deadlines are met

IT Delivery Financial Analyst

Network Engineer

• Manage and troubleshoot cloud networks connecting GCP, Microsoft Azure, and partner carriers such as Equinix and Telnyx.
• Maintain minimal network latency (<50ms) and keep hybrid transit lines clear.
• Provision Private Service Connect (PSC) pathways to securely link Gemini Enterprise Agents with internal customer databases.
• Achieve 100% data insulation and prevent unauthorized network data exfiltration.
• Draft, review, and test declarative Terraform scripts to automate standard network configurations.
• Ensure zero manual configuration drift within critical production layers.
• Utilize GCP Network Intelligence Center to run connectivity tests, analyze routing topologies, and evaluate packet health.
• Proactive detection of routing loops, latency spikes, or dynamic BGP route drops.
• Set up and manage global application load balancers to distribute conversational traffic safely.
• Guarantee zero downtime during massive traffic scale-ups or sudden regional outages.
• Write and refine Cloud Armor rule sets, access control lists, and cloud firewall parameters.
• Ensure complete protection against external DDoS attacks and unauthorized network incursions.
• Participate in daily standups and engineering syncs with cloud architects, SREs, and conversational AI specialists.

Senior Cloud Network Engineer

Data Engineer

• Build and optimize real-time streaming pipelines to ensure efficient routing of voice and chat session data into enterprise data platforms
• Integrate generative AI solutions with enterprise knowledge bases to ensure accurate and context-aware conversational agent performance
• Maintain and configure low-latency databases to ensure secure and reliable storage of session states and operational metadata
• Design system architectures and technical blueprints to ensure scalable, resilient, and high-performance solutions
• Delegate and manage engineering tasks to ensure effective team productivity and capability development
• Develop and execute testing processes to identify system issues and ensure quality and stability in deployed solutions
• Collaborate with stakeholders to align requirements, manage expectations, and ensure successful project delivery
• Oversee automated PII redaction workflows across voice and text streams to ensure full compliance with data privacy requirements prior to storage.

Senior Data Engineering Developer

• Develop design, debug, and operate on the Bell Canada ServiceNow instance
• Provide support on end-to-end problem resolution and root cause analysis in collaboration with other functional groups, business units, and vendors
• Quickly learn and adapt to new technologies with a strong aptitude for innovation
• Responsible for coding and integration between applications and custom rest API endpoints
• Play with Kafka to push messages through the ServiceNow Platform

ServiceNow Developer

Infrastructure Engineer

• Operate expert-level knowledge of Linux environments, kernel tuning, and advanced administration.
• Oversee advanced network routing, switching, load balancing, and firewall configurations.
• Lead the strategy and implementation of Infrastructure as Code (IaC) to automate server and network device management.
• Act as the primary technical authority, providing consulting during project initiation.
• Continuously evaluate and optimize network throughput, Linux OS performance, and overall system availability.

Senior Infrastructure Architect

• Design and automate RF design workflows to optimize cost and time
• Assess and develop cutting-edge wireless propagation models
• Translate complex regulatory guidelines into efficient RF engineering workflows
• Continuously research and improve RF propagation modeling and predictions
• Provide expert guidance to E2E teams on RF engineering best practices
• Identify and resolve challenges creatively, proactively future proofing infrastructure
• Constantly optimize and simplify propagation modelling and geodata assets

Linux Infrastructure Engineer

• Installing, configuring, and troubleshooting Windows Server environments
• Writing SQL queries and MS SQL administration
• Managing virtual machines using VMWare and OpenStack
• Working with Red Hat OpenShift environments
• Familiarity with load balancing concepts and multi-data center environments
• Utilizing IaC tools (Terraform or Ansible) for deployment automation
• Automating Windows administrative tasks using PowerShell.