Quality Carriers, Inc.

Billing Specialist

• Invoice customers with specialized billing needs accurately using customer contracts and other sources to validate charges
• Handle billing for new Affiliate terminals and specialized billing projects as acquired
• Support other billing staff locally and in the field
• Bill invoices weekly within a robust billing application to maximize revenue
• Research billing discrepancies and perform root cause analysis
• Communicate with the field to ensure accurate billing
• Research multiple source documents to ensure correct fees are charged
• Compare customer contracts to driver paperwork to ensure accurate billing and understand the impact of fees on driver pay
• Investigate and implement corrective action for disputed invoices
• Identify areas for improvement within the billing process

Billing Analyst

Lead Generation

• The Coordinator - Lead Generation will be responsible for driving recruiting efforts through accepting and initiating contact with a wide variety of sourced leads.
• They will identify, qualify and develop quality driver applications for the recruiting team.
• Responsibilities include: inbound and outbound contact, identifying and assessing prospect needs, qualifying leads, ensuring leads meet QC requirements.
• Ideal candidates will thrive working with various communication platforms; telephone, email, social media, and chat.
• High volume inbound and outbound conversation with drivers from a variety of sources
• Follow up on leads generated through various recruiting activity
• Effectively communicate terminal offerings to prospective drivers
• Identify quality drivers and transition qualified leads to Driver Recruiters for further follow up
• Utilize Tenstreet recruiting software tools provided to source, qualify communicate report and document Driver information
• Maintain weekly reports for management on lead generation sources and hires
• Ability to multi-task while providing accurate information
• Think creatively outside the box on new lead generation sources
• Work under general supervision, but a high degree of initiative and creativity.

Billing Analyst

Lead Generation Coordinator