Quality Assured Solutions, LLC

Financial Planning and Analysis

• Act as the internal liaison with outsourced accounting and payroll providers.
• Coordinate payroll inputs (attendance, changes, documentation) and review outputs prior to executive approval.
• Monitor company bank account activity and maintain supporting documentation (no payment approval authority).
• Track payables and receivables and provide regular summaries to leadership.
• Review monthly financial reports prepared by external accountants and flag issues for escalation.
• Maintain organised, audit-ready financial records.
• Perform low-volume bank reconciliations.
• Prepare payroll files for executive review and upload.
• Prepare and submit statutory filings using established templates and timelines.
• Conduct routine client money reconciliation pre-checks where applicable.
• Gather information related to indirect tax or VAT requirements and escalate findings.
• Support consolidated reporting and management summaries.
• Manage day-to-day people administration (attendance, leave tracking, documentation).
• Coordinate onboarding and offboarding processes.
• Maintain HR records and policy compliance.
• Serve as the first point of contact for non-performance staff matters and escalate risks as required.
• Work alongside operations leadership by managing finance, payroll coordination, and administration, allowing operations teams to remain focused on delivery.
• Maintain clear boundaries between finance/admin and operational performance.

Bilingual Regional Finance & Administration Lead – Fluent Spanish, English

Collections

• Proactively contact consumers with outstanding balances across assigned Caribbean portfolios via telephone, email, messaging platforms, and written correspondence.
• Negotiate and secure repayment arrangements aligned with consumers’ financial capacity and client expectations.
• Apply sound judgement and discretion when managing complex or sensitive cases, including hardship-related scenarios.
• Demonstrate cultural awareness and clear communication when engaging consumers across diverse Caribbean markets.
• Accurately document all communications, promises, and payments in the company CRM system in accordance with internal standards.
• Maintain full compliance with QAS policies, client requirements, and applicable debt collection regulations.
• Consistently meet or exceed assigned productivity and collections performance targets.
• Support quality standards by adhering to best-practice call handling and documentation requirements.
• Escalate complex matters appropriately and in a timely manner in line with internal procedures.

Quality Assured Solutions, LLC

Bilingual Regional Finance & Administration Lead – Fluent Spanish, English

Bilingual Collections Associate – Fluent Spanish, English

Senior Customer Support Advisor – Collections