Quality Assured Solutions, LLC

Bilingual Collections Associate – Fluent Spanish, English

Quality Assured Solutions, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Warrens • Barbados

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About the role

  • Proactively contact consumers with outstanding balances across assigned Caribbean portfolios via telephone, email, messaging platforms, and written correspondence.
  • Negotiate and secure repayment arrangements aligned with consumers’ financial capacity and client expectations.
  • Apply sound judgement and discretion when managing complex or sensitive cases, including hardship-related scenarios.
  • Demonstrate cultural awareness and clear communication when engaging consumers across diverse Caribbean markets.
  • Accurately document all communications, promises, and payments in the company CRM system in accordance with internal standards.
  • Maintain full compliance with QAS policies, client requirements, and applicable debt collection regulations.
  • Consistently meet or exceed assigned productivity and collections performance targets.
  • Support quality standards by adhering to best-practice call handling and documentation requirements.
  • Escalate complex matters appropriately and in a timely manner in line with internal procedures.

Requirements

  • Associate’s or Bachelor’s degree preferred; significant relevant experience will be considered in lieu of formal qualifications.
  • Minimum of one (1) years’ experience in debt collection, credit control, financial services, or a contact centre environment.
  • Demonstrated experience handling high-value or more complex accounts is required.
  • Exposure to engaging consumers across Caribbean markets, in Spanish and English.
  • Personal or professional exposure to Caribbean communities: specifically Jamaican, Dominican Republic and/ or Trinidadian accents, is a strong asset.
  • Strong negotiation, analytical, and problem-solving skills.
  • High attention to detail with proven accuracy in record-keeping and follow-up.
  • Working knowledge of CRM systems and Microsoft Office applications.
  • Understanding of ethical collections practices, data protection, and confidentiality standards.
Benefits
  • Competitive base salary commensurate with experience, with performance-based incentives.
  • Structured onboarding and portfolio-specific training.
  • Ongoing coaching and professional development opportunities.
  • Critical illness and life insurance options.
  • A supportive, professional, and growth-oriented work environment within a locally-owned organisation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
debt collectioncredit controlfinancial servicesnegotiationanalytical skillsproblem-solvingrecord-keepingcompliancedata protectionconfidentiality
Soft Skills
cultural awarenessclear communicationattention to detaildiscretionjudgement
Certifications
Associate’s degreeBachelor’s degree