Revenue Cycle Relationship Manager – EHR Platform
Qualifacts
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Florida • Tennessee • United States
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About the role
- Provide oversight of a customer's revenue cycle relationship and act as the advocate for the customer
- Serve as the primary point of contact for our RCM clients, managing their accounts and driving client engagement
- Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
- Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement
- Regularly communicate with clients to provide updates on their account status and offer best practices
Requirements
- Bachelor's degree, plus 3 years of related experience in client success, account management in healthcare, or RCM industry; or master’s degree and 1 years of related experience
- Experience in a customer facing role in healthcare with responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
- Experience with state billing requirements and insurance standards across different states
- Exhibits strong RCM knowledge
- Strong software knowledge
- Competent with reporting and data analytics in support of engagement requirements
- Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
- Strong analytical skills with the ability to interpret data and trends.
- Exposure to behavioral/mental health care strongly preferred.
Benefits
- Qualifacts is an equal opportunity employer
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHR applicationsmedical billingBehavioral Healthcare billingreportingdata analyticsRCM knowledgeGAAPMedicare requirementspayer requirementsstate billing requirements
Soft Skills
client engagementcommunicationanalytical skillscollaborationadvocacy