Qualia

Customer Success Manager

• Drive operational excellence across the customer success organization; partner with Support and Managed Services teams to optimize processes, workflows, and performance
• Own the technical architecture and strategic development of Zendesk deployment across multi-brand architecture
• Build and maintain complex Zendesk workflows, integrations, triggers, automations, macros, custom fields, and forms
• Research, test, and deploy new CS and AI solutions; pilot emerging AI technologies and build proof-of-concepts
• Analyze support volume trends and customer signals to identify reduction opportunities via automation and process optimization
• Continuously refine Zendesk and ancillary systems to improve agent productivity and customer experience
• Build sophisticated reporting dashboards and performance metrics to provide actionable management insights
• Serve as a proactive partner and leader to Customer Success, RevOps, and CS Operations teams

Senior Customer Success Operations Analyst

Customer Support

• Built the leading B2B real estate technology transforming home buying and selling into a digital closing platform
• Provide timely and highly satisfactory customer service, including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases
• Assist with testing and troubleshooting issues, and translate between customers and technical support and engineering teams
• Offer focused training on proper/recommended use of the software
• Contribute to a work environment that fosters pride and promotes personal growth
• Maintain productivity and quality standards
• Be responsible for the stewardship of sensitive customer information

Customer Support Representative

Full-stack Engineer

• Your work will focus on building and scaling web technologies, both frontend and backend. You’ll lead the design and implementation of our core web applications, diverse software integrations, payment-processing systems, and other strategic new features
• You will tackle our most challenging technical problems, driving projects from ideation to deployment and beyond
• Our engineers are generalists, and your responsibilities will be flexible based on company needs as well as your skills and interests. You will have a high degree of autonomy to identify and pursue impactful work

Staff Software Engineer

Product Designer

• Own overall team performance and health, including resource allocation, project prioritization, and fostering a culture of high-quality design
• Coach and mentor designers on both soft and hard skills, supporting their development and career growth
• Cultivate a team culture rooted in craftsmanship, user-centered design, and continuous improvement
• Actively practice and champion customer-centric thinking across the organization
• Promote alignment and build trust across cross-functional teams by clearly communicating complex issues and fostering collaboration
• Proactively solicit and provide feedback within the design team and across the broader product org to continually raise the bar for quality
• Be a contributor to the organization’s strategic direction
• Do hands-on product design work, supporting both strategic vision and team execution
• Provide strategic, visual, and systems-oriented feedback across end-to-end flows to ensure experiences are simple and delightful
• Oversee complex design initiatives across multiple workstreams, maintaining high quality and clearing blockers to ensure timely delivery
• Take broad, conceptual ideas and turn them into useful, valuable products for our users
• Proactively identify new user problems and opportunities, working closely with research and data to define paths forward

Product Design Manager 1

Technical Recruiter

• Own the end-to-end hiring process
• Collaborate with executives and org leaders to deeply understand their hiring needs
• Source qualified candidates, review resumes, and pre-screen candidates while moving the interview process forward in a timely manner
• Organize and facilitate interview debriefs
• Partner with the People Ops Onboarding team to create a smooth transition from accepting an offer to start date
• Create and own a flawlessly positive candidate experience
• Report to Qualia’s Manager of Recruiting
• 5+ years of full lifecycle technical recruiting experience
• A track record of success in building strong partnerships with Engineering teams and stakeholders
• Experience with Greenhouse
• A team player who is always looking for ways to improve themselves
• Thrives in a fast-paced environment and can adjust priorities on the fly
• While this role is based in Austin, Texas, we’re open to exploring remote possibilities for qualified candidates