QualDerm Partners

Project Manager

• Support the Transformation Office and initiative leaders in planning for and measuring the impact of strategic projects
• Glean meaningful insights and develop business recommendations from complex financial and operational data sets
• Create reporting for management and the board
• Develop business cases and cost / value analyses
• Quantify and track financial benefit impact of strategic projects
• Support management of resources and budgets
• Communicate findings succinctly and effectively with stakeholders and senior leaders in written, verbal, and presentation formats
• Secure executive buy-in
• Conduct workflow improvement analyses end-to-end, including opportunity identification, on-site observation, and opportunity identification
• Develop and document workflow improvement recommendations
• Oversee the implementation of workflow improvement initiatives
• Manage change by supporting and educating stakeholders and impacted team members
• Support the development of project requirements, scope, and schedules; managing these independently for select projects
• Ensure owned projects are completed on time and within budget, meeting quality standards and financial objectives

Senior Project Analyst – Business Transformation

Human Resources

• Serve as a strategic HR advisor and change agent, supporting organizational transformation and employee engagement.
• Build strong, consultative relationships with leaders to deliver HR solutions aligned with company values and goals.
• Oversee the integration of newly acquired practices, ensuring alignment with organizational standards and culture.
• Manage employee relations matters, including investigations, conflict resolution, and documentation.
• Interpret and communicate HR policies and procedures to ensure consistent understanding and application.
• Lead the execution of the annual performance review process and support leadership in employee development.
• Monitor workplace incidents and occupational accidents in collaboration with the benefits administrator.
• Support the administration of benefits and leave programs, ensuring compliance and employee understanding.
• Manage and enhance the employee onboarding and orientation process.
• Train new leaders on HR systems (e.g., Paylocity) and internal HR processes.
• Partner with practice managers on disciplinary actions, including coaching, corrective actions, and terminations.
• Drive employee engagement initiatives, including action planning from surveys and exit interviews.
• Conduct compensation benchmarking and analysis to ensure competitive and equitable pay practices.
• Analyze HR metrics such as turnover, engagement, and performance trends to inform decision-making.
• Maintain accurate and legally compliant employee records and personnel files.
• Provide high-quality HR guidance to managers on employee relations and performance management.
• Educate employees on organizational policies, procedures, and behavioral expectations.
• Assist in communicating company updates and HR-related information across the organization.
• Perform other duties as assigned to support operational success.
• Comply with our organization's policies and procedures, as outlined in the Teammate Handbook and Policy & Procedure Manuals.

Human Resources Business Partner

Accountant

• Prepare general ledger entries by maintaining records and files
• Prepare account reconciliations for month end close
• Assist with month end close process including bank reconciliations
• Assist with annual audit and tax requests
• Answer accounting and financial questions by researching and interpreting data
• Analyze information and options by developing spreadsheet reports and verifying information
• Act as primary point of contact for regional operations as assigned, including the Regional Vice-President
• Assist Director of Accounting as needed
• Perform other analyses and duties as assigned
• Work autonomously, take ownership of tasks, and drive results
• Handle Protected Health Information (PHI) in accordance with HIPAA policies and procedures
• Collaborate with operations leaders to communicate monthly financial results and address questions

Senior Accountant

Customer Support

• Purpose: This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Manager, Customer Service.
• Essential Duties and Responsibilities:
• Serves as first point of contact for incoming billing customer service calls.
• Provides optimum customer service, including quality assurance, for all patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns all phone messages within 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of all actions taken.
• Set up payment plans and take credit card payments over the phone.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Participates in special projects as needed.
• Maintains regular and predictable attendance.
• Adheres to Code of Conduct and Mission & Value Statement.
• In addition to the above job responsibilities, other duties maybe assigned.

Senior Project Analyst – Business Transformation

Human Resources Business Partner

Senior Accountant

Customer Service Representative