QualDerm Partners

Chief Technology Officer

• Define and execute a multi-year technology, data, and AI strategy and multi-year roadmap aligned to Qualderm’s growth and value creation plan.
• Translate business priorities into a clear, sequenced roadmap spanning infrastructure, applications, data platforms, analytics, and AI.
• Establish an IT operating model (governance, portfolio management, architecture standards, service management) that scales with acquisitions.
• Serve as a trusted strategic advisor to the CEO, executive leadership team, and Board on technology-enabled value creation.
• Provide transparent executive and Board-level communication on priorities, spend, risk, and delivery status.
• Own and evolve the Company’s Azure-based cloud environment, ensuring scalability, resilience, performance, and cost discipline.
• Lead enterprise application strategy, including ERP, HRIS, CRM, marketing platforms, and third-party integrations.
• Standardize and modernize clinic-level infrastructure (networks, devices, connectivity) while enabling local operational excellence.
• Provide strategic oversight for core systems supporting outpatient specialty care: EHR, practice management, revenue cycle, patient engagement, contact center, scheduling, imaging/dermatopathology interfaces, etc.
• Partner with clinical leaders to optimize workflows and improve clinician satisfaction, reducing administrative burden.
• Drive automation and simplification of front-office/back-office processes to improve patient access, throughput, and cash performance.
• Own the end-to-end data and analytics ecosystem, including data architecture, pipelines, governance, BI, advanced analytics, and machine learning.
• Lead responsible deployment of AI and automation across clinical operations, scheduling, staffing, revenue cycle, marketing, and patient engagement.
• Establish strong data governance, quality standards, and model oversight to ensure accuracy, transparency, and regulatory alignment.
• Operationalize AI across the organization, translating emerging technologies (AI, automation, advanced analytics) into measurable improvements in efficiency, cost structure, quality, and speed.
• Own cybersecurity strategy including risk assessments, policies/controls, security monitoring, vendor security, and workforce training.
• Ensure compliance with HIPAA/HITECH and applicable privacy/security requirements; partner with Legal/Compliance on governance.
• Maintain and test business continuity/disaster recovery plans; lead incident response readiness and tabletop exercises.
• Lead IT due diligence for acquisitions: application landscape, infrastructure, security posture, contractual obligations, and integration effort/cost.
• Own post-close integration planning and execution: Day 1 readiness, stabilization, sequencing, and change management.
• Develop repeatable templates/playbooks to reduce integration time and risk, improving speed-to-synergy.
• Manage IT budget, forecasting, and ROI-based investment decisions; identify opportunities for cost optimization without compromising care delivery.
• Negotiate and manage vendor contracts and SLAs (EHR/PMS/RCM, managed services, cybersecurity tools, telecom, hardware).
• Establish vendor performance management and escalation paths.
• Build and lead a high-performing, modern technology organization with strong product, engineering, data, and security capabilities.
• Foster a service-oriented culture with strong partnership to practices and corporate functions.

Chief Information Officer

Accounts Receivable

• Ability to identify the cause of claim denials and resolve them, with minimal assistance.
• Analyze problems and report trends related to denials and payer trends.
• Follow up on unpaid claims within standard billing cycle timeframe.
• Prepare and submit corrected/replacement claims, reconsiderations, appeals, medical documentation and other necessary documents to payers via fax, provider portals, etc.
• Make outbound calls to payers to resolve claims and payment issues.
• Ensure the patient’s medical information is accurate and up to date.
• Meets productivity requirements as established by organization and external benchmarks.
• Provides necessary reporting and communication of any accounts receivable issues directly to the team lead.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Provide team lead with administrative assistance when needed including assisting with internal/external audits.
• Maintains current knowledge in regards policies and guidelines for all payers.
• Adheres to Code of Conduct and Mission & Values Statement.
• In addition to the above job responsibilities, other duties and projects maybe assigned

Accounts Receivable Specialist

Operations

• - Drive regional performance by achieving or exceeding operational and financial targets through analysis of revenue, productivity, scheduling, patient flow, and utilization trends.
• - Optimize physician and advanced practice provider schedules, including vacation planning, to maximize access, efficiency, and revenue performance.
• - Lead and enhance clinic operations to improve operational efficiency, service excellence, provider satisfaction, and overall practice performance.
• - Recruit, hire, develop, coach, and retain high-performing clinic leadership and staff; oversee performance management, payroll, and time/attendance processes.
• - Provide hands-on leadership and coaching to practice leaders, addressing operational challenges, team development needs, and provider or staff concerns.
• - Ensure appropriate staffing models, schedules, and coverage levels through regular staffing and productivity analysis.
• - Oversee ordering and management of medical equipment and supplies to support clinical operations and cost controls.
• - Partner in financial and economic performance initiatives, including labor management, supply expense control, and other direct clinic cost drivers.
• - Ensure delivery of an exceptional and consistent patient experience across all clinics within the region.
• - Maintain compliance with HIPAA, OSHA, CLIA, MIPS, and all applicable state and federal regulations.
• - Prepare for and actively participate in leadership and management meetings, contributing to regional and enterprise-wide initiatives.
• - Perform additional duties as needed to support the success and growth of QualDerm Partners’ operations.

Regional Director of Operations

Security Engineer

• Own IT service delivery across clinics and corporate teams: incident, request, problem, and change management.
• Lead service desk performance (triage quality, first-contact resolution, AHT, backlog hygiene), escalation paths, and knowledge management.
• Ensure high availability and performance of core IT platforms: identity (Entra ID), M365, endpoint management (Intune), networking/Wi-Fi, and infrastructure services.
• Establish and maintain operational standards: device lifecycle, patching cadence, backup/restore, remote support, site onboarding/offboarding playbooks, vendor runbooks.
• Drive vendor governance for MSPs, telecom/ISP, security providers, and infrastructure partners—ensure KPIs, accountability, and cost control.
• Manage operational budgeting: renewals, licensing optimization, hardware standards, and cost-to-support metrics.
• Lead QualDerm’s security operations and risk reduction roadmap aligned to HIPAA and healthcare expectations.
• Implement and maintain foundational controls:
• - Identity & access management (MFA, conditional access, privileged access)
• - Endpoint security (EDR, encryption, secure configuration baselines)
• - Vulnerability management (scanning, remediation SLAs, reporting)
• - Email and collaboration security (phishing protection, DLP where appropriate)
• - Logging/monitoring (SIEM where needed), alert triage, and incident response playbooks
• Own incident response readiness: tabletop exercises, communication plans, evidence preservation, and post-incident improvements.
• Partner with Compliance/Legal on security policies, risk assessments, BAAs, vendor security reviews, and audit readiness.
• Drive security awareness with measurable outcomes (phishing resilience, training completion, high-risk user targeting).
• Build a “single source of truth” operating cadence: weekly metrics, monthly risk and reliability reviews, quarterly roadmap updates.
• Create and maintain documentation: SOPs, runbooks, asset standards, disaster recovery procedures, and escalation matrices.
• Identify automation opportunities in service workflows (e.g., provisioning, access requests, device setup, ticket routing) to reduce manual work.

Director of IT Operations – Security

Analytics Engineer

• QualDerm Partners, LLC partners with physicians and staff to provide highest quality clinical care to patients. We provide the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery in 17 states and across 158 practice locations. We seek to hire best in class talent and commit to provide a positive combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.
• **Purpose:**
• The Analytics Engineer plays a key role in QualDerm’s journey to becoming a data-driven organization. This position is responsible for collecting, analyzing, and visualizing data to help leaders make better decisions across clinical, operational, financial, and patient-experience functions. The Analytics Engineer will work closely with business stakeholders and the Data & Analytics team to transform raw data into actionable insights, supporting initiatives such as patient demand forecasting, call center optimization, provider utilization, and revenue cycle improvement.
• The role also involves leveraging **AI-assisted tools, forecasting models, and automation platforms **to accelerate workflows, improve efficiency, and enhance the quality of analytics deliverables. The Analytics Engineer is expected to stay informed about **emerging technologies in analytics, forecasting, AI, and automation** to continually advance QualDerm’s data capabilities.
• - Partner with business stakeholders to understand reporting and analytics needs.
• - Develop and maintain dashboards, reports, and self-service tools in Power BI to monitor KPIs and track business performance.
• - Write and optimize SQL and Python to extract and transform data from Snowflake and other systems.
• - Collaborate with senior analysts, data engineers, and business users to ensure high-quality data and reliable reporting.
• - Support the design and maintenance of semantic models and the silver/gold layers of QualDerm’s medallion data architecture.
• - Conduct ad hoc analyses to answer key business questions related to patients, providers, call center activity, financial performance, and marketing.
• - Identify opportunities to **use AI, forecasting models, and automation tools **(e.g., AI copilots, anomaly detection, predictive analytics) to improve reporting and analysis workflows.
• - Apply knowledge of **basic forecasting concepts** (time series, seasonality, trend analysis, exogenous factors) to support forward-looking business insights.
• - Support data governance by validating data accuracy and documenting key business definitions.
• - Research and recommend **new tools, methods, and best practices **in the analytics, forecasting, and AI space to enhance QualDerm’s data platform.
• - Perform other essential duties as assigned.

Customer Support

• Serves as first point of contact for incoming billing customer service calls.
• Provides optimum customer service, including quality assurance, for all patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns all phone messages within 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of all actions taken.
• Set up payment plans and take credit card payments over the phone.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Participates in special projects as needed.
• Maintains regular and predictable attendance.
• Adheres to Code of Conduct and Mission & Value Statement.
• In addition to the above job responsibilities, other duties maybe assigned.

Chief Information Officer

Accounts Receivable Specialist

Regional Director of Operations

Director of IT Operations – Security

Analytics Engineer

Customer Service Representative