QualDerm Partners

Learning and Development

• Design, develop, and implement instructor-led, virtual, eLearning, and blended learning programs using adult learning principles and instructional design methodologies (ADDIE, SAM, or similar).
• Partner with leadership, operational teams, and subject matter experts to conduct learning needs assessments and develop scalable training solutions aligned with organizational goals.
• Create engaging learning materials, including facilitator guides, learner workbooks, job aids, assessments, videos, eLearning modules, and polished PowerPoint presentations.
• Develop and maintain standardized onboarding curricula for corporate and practice-based roles.
• Manage and maintain the Learning Management System (LMS), including course creation, uploads, testing, reporting, learner tracking, and optimization of the user experience.
• Facilitate both virtual and in-person training sessions, ensuring effective knowledge transfer and learner engagement.
• Evaluate training effectiveness through assessments, learner feedback, and performance metrics, making recommendations for continuous improvement.
• Maintain and update existing training content to ensure accuracy, consistency, regulatory compliance, and alignment with operational changes.
• Collaborate with cross-functional teams to prioritize learning initiatives and manage multiple instructional design projects simultaneously.
• Ensure all learning content aligns with QualDerm branding, organizational standards, and compliance requirements.
• Stay current on instructional design trends, learning technologies, and best practices in adult education and healthcare training.
• Support onboarding initiatives and ongoing professional development programs that enhance employee engagement, retention, and performance.
• Assist with additional Learning & Development initiatives and special projects as assigned.

Instructional Designer

Accounting Manager

• Lead and oversee the month-end close process, including review and approval of journal entries, account reconciliations, and financial reporting deliverables to ensure timely and accurate financial statements.
• Supervise and mentor accounting staff, fostering a collaborative, high-performing, and service-oriented team environment focused on accountability, development, and operational excellence.
• Maintain oversight of the general ledger, fixed assets, prepaid expenses, and other balance sheet accounts, ensuring compliance with company policies and accounting standards.
• Review monthly depreciation and amortization schedules, reconciliations, and supporting documentation to ensure completeness and accuracy.
• Analyze monthly financial statements, including balance sheet and income statement fluctuations, and provide meaningful insights and recommendations to leadership.
• Lead monthly and quarterly financial reporting processes, including trend analysis, budget-to-actual variance analysis, and operational performance reporting at the practice, location, provider, and consolidated levels.
• Partner with operations leadership during monthly operating reviews to evaluate financial performance, identify opportunities for operational improvement, and support strategic initiatives.
• Drive continuous improvement initiatives within accounting operations, including process optimization, automation opportunities, and enhancement of internal controls and financial policies.
• Assist with acquisition integration activities, including financial onboarding, process alignment, and operational support as needed.
• Coordinate with external auditors, tax advisors, and internal stakeholders to support audits, tax filings, and compliance requirements.
• Support tax-related matters, including review and response to state and local notices and coordination of required documentation.
• Participate in budgeting, forecasting, and ad hoc financial analysis projects to support executive decision-making and organizational objectives.
• Maintain a strong service mentality when partnering with field and operational personnel, ensuring professionalism, responsiveness, and effective communication.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed.

Manager, Accounting Operations

Customer Support

• Serves as first point of contact for incoming billing customer service calls.
• Provides optimum customer service, including quality assurance, for all patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns all phone messages within 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of all actions taken.
• Set up payment plans and take credit card payments over the phone.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
• Participates in special projects as needed.
• Maintains regular and predictable attendance.
• Adheres to Code of Conduct and Mission & Value Statement.
• In addition to the above job responsibilities, other duties may be assigned.

Instructional Designer

Manager, Accounting Operations

Customer Service Representative