QTS Data Centers

ServiceNow Administrator

QTS Data Centers

full-time

Posted on:

Location Type: Office

Location: Suwanee • Kansas • Virginia • United States

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Tech Stack

ITSMJavaPerlServiceNowSOAP

About the role

  • Provide administrative support to the ServiceNow user base.
  • Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform.
  • Identify system deficiencies and divergences from best practice within the production instance.
  • Coordinate & execute platform upgrades & maintenance.
  • Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
  • Provide after hours and on-call support, as needed.
  • Advise teams on design, development and overall best practice configuration of ServiceNow.
  • Assist with the design and configuration of new solutions in ServiceNow.

Requirements

  • Bachelor's degree in Computer Science or other related field; specialized training; or equivalent professional experience.
  • Three or more years of experience leading, developing, and testing ServiceNow solutions.
  • Three or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
  • Working knowledge of the IT Operations Management (ITOM) suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
  • Background in Java Scripting, XML, HTML, AJAX, CSS, JSON, PERL scripting, REST, and/or SOAP.
  • Strong understanding of ITSM processes based on ITIL v3.
Benefits
  • Roth and Traditional 401(k) matching contributions with immediate vesting
  • Every employee is bonus or commission eligible
  • Generous PTO, Paid Volunteer Days Plus Floating Holidays
  • Stock Purchase Plan (SPP)
  • 11 paid Holidays Annually/Holiday compensation when worked
  • Pet and Legal Insurance
  • Q-Rest Sabbatical Program
  • Q-Anniversary Service Award Program
  • Parental Leave for primary and secondary caregivers
  • Military Benefits Package
  • QTS Charitable Matching Gift Program
  • QTS Scholarship for Employee Dependents
  • QTS Crisis Fund
  • Wellness Program
  • Tuition Reimbursement Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowJava ScriptingXMLHTMLAJAXCSSJSONPERL scriptingRESTSOAP
Soft Skills
administrative supportproblem-solvingcommunicationteam collaborationadvisory skills
Certifications
Bachelor's degree in Computer ScienceITIL v3