QTC Management, Inc.

Business Analyst

• Collaborate with business stakeholders and the Domain Lead to collect, understand, and document business requirements and operational needs
• Determine business unit needs using techniques such as interviews, workflow analysis, process mapping, data analysis, and requirements workshops
• Translate business requirements into standardized system configurations, reports, dashboards, and well-defined technical specifications
• Configure and maintain ERP functionality using low-code/no-code tools, including dashboards, automation workflows, import/export scenarios, and reporting tools
• Analyze tradeoffs between configuration, customization, integration, and business process change to recommend optimal solutions
• Support and monitor ERP integrations, scheduled jobs, and finance-impacting processes; troubleshoot data, posting, and workflow issues
• Validate and functionally test system enhancements, integrations, and customizations prior to production release
• Participate in release planning, regression testing, system upgrades, and version enhancements
• Maintain governance standards related to configuration management, reporting, data integrity, and the Finance segregation of duties (SOD) matrix
• Manage roles, permissions, and access reviews in alignment with Finance governance policies
• Identify and develop solutions for process improvement and operational efficiency
• Design and maintain enterprise-standard reports, dashboards, and data inquiries to support business insight and decision-making
• Create and maintain clear and concise documentation, including configuration standards, process flows, SOPs, and user guides
• Provide Tier 2/3 functional support and training to business users
• Effectively communicate project activity, risks, and status to management

Technical Business Analyst

Director

• Oversee enterprise laboratory operations, including multiple laboratory sites and contracted laboratory entities
• Ensure regulatory compliance, quality assurance, and operational excellence
• Report to the Vice President of Clinical Excellence
• Drive quality improvement initiatives across the enterprise, including lab services
• Lead the strategic implementation of evidence-based practices, lab standardization, and quality improvement initiatives
• Ensure that the test methodologies selected provide the quality of results required for patient care
• Enforce safety protocols for handling hazardous materials
• Collaborate with program operational leads to ensure compliance and application of improvement measures

Part-time Lab Director

Administration

• Serve as the single point of contact for employees, guiding them through the full leave lifecycle — from initial inquiry through return-to-work and follow-up support.
• Manage a dynamic caseload, balancing efficiency with empathy while resolving complex leave and accommodation scenarios.
• Respond to inquiries, triage cases, review documentation, and advance leave determinations in compliance with applicable laws and policies.
• Apply deep, advanced, up-to-date knowledge of federal, state, and local leave laws (e.g., FMLA, ADA, USERRA) and company leave policies to case decisions and guidance.
• Interpret medical documentation, evaluate eligibility, and make determinations that align with legal and organizational standards.
• Educate employees, managers, and HR partners about leave options, timelines, and obligations with clarity and professionalism.
• Analyze trends, recommend improvements to workflows and tools, and help define best practices in leave case management.

Leave Administration Case Manager

Capture Manager

• Lead the full BD lifecycle across new business opportunities in the Occupational and Rural Health marketspace, with a focus on DoD, VA and other federal health agencies.
• Develop and execute capture strategies that increase win probability, ensuring alignment with QTC’s operational expertise and Leidos’ technology capabilities.
• Shape opportunities by engaging early with customers to understand mission needs, acquisition approaches, and procurement timelines.
• Lead capture activities including strategy workshops, gate reviews, competitive assessments, black hat sessions, and proposal reviews.
• Build and sustain trusted relationships with government stakeholders, industry partners, and teaming collaborators within occupational health domain.
• Conduct structured call plan development and execution, providing detailed follow-up reports to drive opportunity advancement.
• Perform market research and analysis to qualify opportunities, including assessment of customer budgets, acquisition strategies, competitive environment, and incumbent positioning.
• Represent LQTC at customer engagements, industry forums, and stakeholder events to increase visibility and strengthen positioning.
• Coordinate with operations, clinical, growth, and technology leaders to develop differentiated solutions that address access, staffing, and technology adoption challenges in occupational health.
• Partner with proposal teams, pricing, and corporate functions to align resources, investments, and bid strategies in support of growth objectives.
• Track capture progress against defined milestones, providing regular status updates and briefings to senior management.
• Conduct after-action reviews for completed pursuits to capture lessons learned and refine capture practices for future opportunities.

Strategic Growth Lead

Call Center Representative

• Offer excellence in service while answering, processing, and documenting a high volume of inbound calls in the most efficient manner possible
• Provide clients with world class customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
• Schedule appointments for examinees including initial, follow-up, and rescheduled appointments
• Clarify customer inquiries through active listening in order to research, locate, and provide information to the appropriate entities
• Maintain ownership of calls, including outreach or follow-ups with escalation team or department leadership
• Accurately document all call information in case management system according to standard operating procedures
• Efficiently utilizes tools and available resources such as: eProcess, Compass/APAS, One Notes, PRM and other tools as necessary
• Demonstrate compassion and professionalism when addressing complex inquiries and/or irate callers
• Recommend process improvement ideas for systems and processes to improve organizational efficiency

Customer Call Center Representative II

Proposal Manager

• Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.
• Drive the development and delivery of compliant, compelling proposals and other business development artifacts in support of the enterprise’s growth strategy.
• Lead, facilitate, and coordinate the proposal development process from pre-proposal through post-proposal submittal phases.
• Manage the production of proposals and other procurement-related artifacts; track and drive action items to timely, accurate completion.
• Ensure win strategies, compliance, and customer understanding are clearly communicated in the final proposal documents.
• Oversee and develop schedules, outlines, and solutioning sessions.
• Lead proposal kickoffs and status meetings.
• Facilitate proposal reviews and make recommendations to ensure compliance and increase high/positive proposal scorability.
• Collaborate with internal and external personnel to support writing activities.
• Advise on compelling concepts and messaging for proposal and business development graphics.
• Develop and implement process improvements to increase proposal quality.
• Perform other duties and responsibilities as assigned.

Proposal Manager, Author

Machine Learning Engineer

• Develop AI‑powered applications using state‑of‑the‑art LLMs
• Build and deploy applications for internal customers, selecting the right models (e.g., GPT‑4o, Claude Sonnet 4, Gemini 2.5 or open‑source alternatives)
• Implement retrieval‑augmented generation (RAG) pipelines and agents using LangChain, LangGraph, LlamaIndex, and other emerging frameworks
• Integrate ML models with front-end apps, REST APIs, and backend systems
• Design and build end-to-end AI systems—ranging from chatbots and recommendation engines to vision-based pipelines
• Build robust logic around ML models to address edge cases, failovers, and complex business rules
• Leverage prebuilt models or services (e.g., OpenAI API, Azure Cognitive Services, HuggingFace) to accelerate development cycles
• Fine‑tune and customize models using LoRA, prompt tuning, or RLHF techniques
• Occasionally perform custom model training—but more often fine-tune or adapt existing models to meet business needs
• Work with vector databases (e.g., Pinecone, Weaviate) and explore graph-based approaches (e.g., GraphRAG, Knowledge Graphs)
• Ensure privacy and compliance with HIPAA, including encryption, PHI protection, and vendor due diligence
• Prototype multi‑agent systems using frameworks like CrewAI or Stands SDK and evaluate emerging agent orchestration solutions
• Collaborate cross-functionally with product managers, data scientists, and compliance teams
• Mentor junior engineers, lead innovation discussions, and continuously evaluate emerging LLM architectures

AI/ML Engineer

Full-stack Engineer

• Develop cloud-native applications: Design, develop and deploy scalable, secure and cost-efficient web applications and micro-services using AWS services.
• Build responsive UIs using modern JavaScript frameworks.
• Provision and manage cloud infrastructure using AWS CDK, CloudFormation and Terraform.
• Implement asynchronous messaging and error-handling patterns.
• Design and develop RESTful and GraphQL APIs; integrate with third-party systems.
• Ensure all systems meet HIPAA/FISMA/FedRAMP security requirements.
• Write unit, integration and end-to-end tests; develop automated testing frameworks.

Fullstack Developer, Cloud

• Provide telephonic and chat-based support in a high-volume, 24/7 contact center environment
• Conduct comprehensive assessments to identify participant needs related to Employee Assistance Program (EAP) and work/life services
• Offer consultation and resource referrals for areas including childcare, parenting, eldercare, education, legal and financial matters, employment concerns, emotional well-being, relationship challenges, short-term problem resolution, health and wellness, and specialty services
• Assess risk, respond to crisis situations, and provide appropriate intervention and de-escalation
• Identify high-risk cases and facilitate referrals to appropriate community or clinical resources
• Accurately document cases in accordance with organizational policies and professional standards
• Conduct follow-up outreach and complete mandated reporting as required
• Research and provide tailored referrals, tools, and educational materials
• Support special projects and additional duties as assigned based on business needs

Call Center EAP Agent

Growth Marketing

• Identify, qualify, and capture rural health opportunities
• Build and manage a qualified pipeline
• Drive end-to-end capture execution
• Develop winning strategies
• Lead one or more strategic growth campaigns
• Monitor competitors and industry trends
• Coordinate meetings with customers and industry partners

VA and Rural Health Growth Lead

Counselor

• Deliver face-to-face, non-medical counseling services to eligible participants in accordance with contract requirements
• Provide brief, solution-focused interventions addressing life transitions such as relocation, school changes, deployment-related adjustments, and family stressors
• Conduct outreach activities, psychoeducational briefings, workshops, and group discussions
• Assess participant needs and provide appropriate referrals to medical, clinical, or community resources when issues exceed the scope of non-medical counseling
• Maintain accurate and timely documentation in compliance with contract standards and reporting requirements
• Establish and maintain a visible, professional presence within assigned government or community sites
• Identify and communicate program trends, systemic concerns, and service delivery issues to program leadership
• Participate in required training, quality assurance activities, and professional development in accordance with contract standards

Behavioral Health Counselor

• Provide telephonic and chat-based support in a high-volume, 24/7 contact center environment
• Conduct comprehensive assessments to identify participant needs related to EAP and work/life services
• Offer consultation and resource referrals for areas including childcare, parenting, eldercare, education, legal and financial matters, employment concerns
• Assess risk, respond to crisis situations, and provide appropriate intervention and de-escalation
• Identify high-risk cases and facilitate referrals to appropriate community or clinical resources
• Accurately document cases in accordance with organizational policies and professional standards
• Conduct follow-up outreach and complete mandated reporting as required
• Research and provide tailored referrals, tools, and educational materials
• Support special projects and additional duties as assigned based on business needs

Licensed Call Center EAP Agent

• Provide clients with the highest level of customer service by determining their specific needs
• Follow outlined department specific and company-wide processes and operating procedures
• Triage client inquiries to determine if routing to other operational teams or escalation to leadership is necessary
• Utilize and promote various tools and resources to provide efficient client friendly interaction
• Accurately document all client inquiries within the applicable case management system
• Demonstrate strong verbal and written communication skills
• Manage multiple priorities in a fast-paced environment
• Operate effectively both independently and as part of a team

Customer Call Center Representative III

Human Resources

• Drive the transformation from a TPA-based model to an internal, scalable leave administration program — owning design, execution, testing, documentation, and change management.
• Partner cross-functionally to build robust procedures, quality controls, escalation paths, and service standards that support a centralized in-house model.
• Oversee a high-volume caseload of leave requests — including FMLA, ADA, short-/long-term disability, paid family/medical leave, military, and other statutory and company-sponsored programs — ensuring timely, compliant, and accurate case management from intake through return-to-work.
• Serve as a trusted subject matter expert (SME) for managers and employees on leave policies, eligibility, workflows, documentation, reporting, and related inquiries.
• Maintain accurate records, ensure HRIS data integrity, and produce regular operational dashboards and compliance metrics.
• Build strong partnerships with HR Centers of Expertise (HR COEs), Legal, Compliance, Benefits, Project Management, and Payroll to interpret regulatory requirements, address risk, and update policies (FMLA, ADA, state leave laws), and maintain strong risk mitigation.
• Educate and empower managers and HR partners with tools, training, and resources to confidently support their teams through leave scenarios.
• Analyze trends, identify bottlenecks, and lead improvements that increase operational efficiency, accuracy, and service quality.
• Recommend solutions that leverage data, automation, and innovative practices to streamline processes and enhance employee experience.
• Manage a team of HR professionals.

HR Manager – Leave Administration

Engineer

• Analyze, recommend, and design end-to-end Amazon Connect architecture
• Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap
• Document Amazon Connect architecture, including architectural decisions and design artifacts
• Coordinate projects with vendors to expand and enhance business-critical systems
• Assist in the initial design and development of new applications surrounding Amazon Connect
• Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms
• Translate business needs into long-term technical solutions
• Gain a comprehensive understanding of requirements and effectively communicate them to software design teams
• Work independently to design and develop Amazon Connect products or major enhancements to existing platforms
• Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers
• Design, develop, and maintain code using .NET, Java, React, and Terraform
• Analyze and troubleshoot legacy code that may have limited documentation
• Adhere to sound software engineering practices and programming standards
• Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards
• May lead an Amazon Connect focused development team in the design of highly complex software systems
• Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges
• Ensure project completion from a technical architecture perspective
• Perform feasibility analyses for potential future projects and present recommendations to management
• Perform other duties and responsibilities as assigned