QTC Management, Inc.

General

• Serve as a key liaison between Leidos QTC Health Services’ RHRP leadership, the RHRP Program Office (PO), and Service Component (SC) points of contact.
• Build and maintain strong, collaborative relationships; facilitate effective communication; and coordinate activities across key stakeholders.
• Collect, analyze, and prepare operational and financial reports to support informed decision-making, enhance program performance, and drive continuous improvement.
• Attend RHRP PO and SC meetings to ensure the customer and RHRP leadership are kept abreast of concerns.
• Proactively solve conflicts and address issues with the customer.
• Monitor, coordinate, and communicate the strategic objectives of the business.

Maritime Liaison Officer

Program Manager

• Provide program management for Department of Labor operating across the nation with multiple service delivery models.
• Serve as the primary point of contact to the government customer from Department of Labor.
• Responsible and accountable for overall contract performance and financials.
• Provides leadership through daily communication with various internal team and departments to coordinate services.
• Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met.
• Drives continuous process improvement to enhance performance.
• Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met.
• Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Build and maintain customer relationships through effective communication.
• Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction.
• Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities.
• Manages contract action items from internal operations and customer/client.
• Provides and reviews responses or updates as needed.
• Implements corrective action plans and oversees execution with internal department leads as necessary.
• Responds to client concerns in a timely manner; escalating as appropriate.
• Ensures timely recommendations and resolutions to ensure high level of customer satisfaction.

Maritime Liaison Officer

Federal Health Program Manager