QTC Management, Inc.

Call Center Representative

• Implementing, optimizing and operationalizing the LQTC contact center infrastructure
• Ensuring seamless integration and superior performance across an omni-channel Ai driven communications suite
• Performing L3 level operational engagement for modernized contact center ecosystem (Amazon Connect) by troubleshooting, maintaining, upgrading, and identifying problem areas
• Engineering and evolving the operationalization of the Amazon Connect ecosystem
• Contributing as Technologist at a large-scale on Amazon Connect projects, including system upgrades, migrations, and feature implementations
• Working closely with the LQTC Customer Engagement team to identify key areas of improvement
• Managing the operational knowledge base

Senior Engineer – Contact Center Technologies

QA Engineer

• Review and audit exam reports sent over from medical providers
• Ensure all medical coding is complete and accurate
• Ensure all tests have been ordered and completed, and present in the medical record
• Coordinate with medical providers as needed for clarification of reports
• Work with our in house appointment schedules to request additional appointments for the veteran as necessary

Senior Engineer – Contact Center Technologies

Medical Quality Assurance Specialist I