QTC Management, Inc.

Program Manager

• Provide program management for Department of Labor operating across the nation with multiple service delivery models.
• Serve as the primary point of contact to the government customer from Department of Labor.
• Responsible and accountable for overall contract performance and financials.
• Provides leadership through daily communication with various internal team and departments to coordinate services.
• Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met.
• Drives continuous process improvement to enhance performance.
• Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met.
• Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Build and maintain customer relationships through effective communication.
• Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction.
• Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities.
• Manages contract action items from internal operations and customer/client.
• Provides and reviews responses or updates as needed.
• Implements corrective action plans and oversees execution with internal department leads as necessary.
• Responds to client concerns in a timely manner; escalating as appropriate.
• Ensures timely recommendations and resolutions to ensure high level of customer satisfaction.

Federal Health Program Manager

Data Scientist

• Design, develop, and deploy machine learning models, including LLMs, transformer-based models, and traditional ML approaches
• Build and optimize NLP, recommendation systems, and predictive analytics solutions to address complex business problems
• Develop and implement RAG (Retrieval-Augmented Generation), prompt engineering strategies, and emerging agentic AI workflows
• Conduct rigorous model evaluation using appropriate statistical methods and performance metrics
• Acquire, integrate, and preprocess structured and unstructured data from diverse sources (e.g., relational databases, NoSQL systems, logs, external datasets)
• Perform feature engineering and data preparation to ensure high-quality inputs for ML models
• Ensure data quality, validation, and governance compliance for AI/ML use cases
• Design and maintain scalable data and ML pipelines to support model training, evaluation, deployment, and monitoring
• Deploy models into production using cloud-native architectures and APIs
• Implement model monitoring, drift detection, and retraining strategies to ensure sustained performance
• Contribute to CI/CD pipelines and ML lifecycle automation
• Contribute to system architecture decisions across data, ML, and cloud platforms
• Provide technical leadership in selecting tools, frameworks, and design patterns for AI/ML solutions
• Mentor junior team members and promote best practices in data science and ML engineering
• Partner with stakeholders, product owners, and subject matter experts to translate business needs into AI/ML solutions
• Communicate findings, insights, and recommendations clearly to both technical and non-technical audiences
• Deliver solutions that drive measurable improvements in efficiency, quality, and business outcomes.

Account Executive

• Responsible for sourcing, onboarding, and strategic alignment of national provider network accounts in alignment with organizational network and service delivery needs
• Serve as the primary relationship owner for assigned national accounts, establishing structured business rhythm meetings and maintaining proactive communication to ensure performance, issue resolution, and alignment with organizational goals
• Negotiate provider contract terms and reimbursement rates to ensure financially responsible, sustainable, and mutually beneficial agreements
• Document key discussions, action items, and follow-ups, ensuring accurate and timely record maintenance within designated systems
• Collaborate with analytics and operations teams to assess volume trends, capacity needs, performance metrics, and opportunities for network optimization
• Drive account growth by expanding provider locations, onboarding additional providers, adding new service lines, and identifying new national account opportunities
• Partner cross-functionally with Legal, Finance, and operational leadership to finalize contract terms, evaluate rate strategy, ensure margin alignment, and support special service arrangements when applicable
• Maintain accurate provider rosters, contract documentation, and account records; manage workflow items through resolution in alignment with established service standards
• Coordinate with scheduling and operations teams to optimize service delivery workflows and resolve operational barriers
• Partner with Credentialing to collect, review, and submit credentialing documentation for provider onboarding, ensuring compliance with regulatory and organizational requirements
• Participate in internal meetings and enterprise initiatives to support continuous improvement and network performance goals
• Perform other duties and responsibilities as assigned

National Strategic Account Executive

• Responsible for sourcing, onboarding, and strategic alignment of national ancillary vendors consistent with enterprise growth objectives
• Serve as the primary relationship owner for assigned national accounts, establishing structured business rhythm meetings and maintaining proactive communication to ensure performance, issue resolution, and alignment with organizational goals
• Lead negotiation and execution of national ancillary and diagnostic provider agreements, structuring financially responsible rate methodologies
• Partner with Finance and leadership to assess reimbursement models and support rate modeling initiatives for enterprise-wide pricing standardization efforts
• Document key discussions, action items, and follow-ups, ensuring accurate and timely record maintenance within designated systems
• Collaborate with analytics and operations teams to assess volume trends, capacity needs, performance metrics, and opportunities for network optimization
• Identify and execute opportunities to expand ancillary and diagnostic services across new locations, lines of business, and existing accounts
• Maintain accurate ancillary provider rosters, contract documentation, and records, ensuring contract terms, rates, and service scope are properly documented and operationalized
• Coordinate with Credentialing to ensure compliance with diagnostic service requirements
• Partner with internal stakeholders to optimize scheduling workflows and resolve operational barriers

National Strategic Account Executive – Ancillary

Engineer

• Lead end-to-end ATO lifecycle activities, including system categorization, control selection, implementation, assessment, authorization, and continuous monitoring in accordance with RMF (NIST 800-37)
• Coordinates all internal (e.g. Leidos internal audits) and external audit events (e.g. CMMC, HIPAA, NIST, FISMA, Authorization to Operate (ATO) with clients, etc.), including discovery, sample delivery, management response, and remediation activities for all audits
• Develop, review, and maintain ATO documentation packages such as SSPs, SAPs, SARs, POA&Ms, and security control traceability matrices
• Interpret and apply NIST 800-53 security controls and overlays to system architectures, ensuring proper implementation and inheritance strategies
• Coordinate and support security assessments, control validations, and independent verification activities
• Serve as primary liaison with Authorizing Officials (AOs), security assessors, and audit teams to facilitate ATO approvals and renewals
• Conduct security control gap analyses and drive remediation planning and execution to close compliance findings
• Manage and track Plan of Action & Milestones (POA&M) items, ensuring timely resolution and risk reduction
• Support continuous monitoring programs, including vulnerability scanning, configuration management, and control effectiveness validation
• Review system and application architectures for security compliance and provide actionable recommendations
• Coordinate internal and external audits (FISMA, NIST, HIPAA, CMMC), including evidence collection, responses, and remediation efforts
• Collaborate with engineering, operations, and Leidos security teams to embed compliance into system design and DevSecOps practices
• Develop and maintain control mappings to frameworks such as Unified Control Framework (UCF) and organizational baselines
• Perform other duties and responsibilities as assigned

Senior ATO Engineer

Developer Relations

• Lead Product Engineering at Enterprise Scale
• Own end-to-end delivery of product engineering capabilities supporting a large healthcare services operation
• Oversee application development, modernization, and sustainment across a complex portfolio of healthcare systems
• Drive cloud-native development and legacy system transformation to improve scalability, performance, and agility
• Champion a Developer-First Culture
• Establish and lead a Developer-First engineering ecosystem that maximizes developer productivity and innovation
• Define engineering standards, reusable patterns, and “golden paths” that accelerate delivery and reduce friction
• Act as the voice of developers, ensuring tools, platforms, and processes are intuitive, efficient, and scalable
• Deliver Mission-Critical Healthcare Solutions
• Translate mission priorities, accessibility, quality, and timeliness of care, into scalable technology solutions
• Enable systems that support high-volume workflows, including scheduling, case management, diagnostics, and reporting
• Drive measurable improvements in service delivery, patient experience, and operational efficiency
• Drive Product & Engineering Integration
• Partner with Product, Operations, and Business leaders to define product vision, roadmaps, and priorities
• Align engineering execution with business objectives, customer needs, and growth strategies
• Ensure seamless collaboration across cross-functional teams to deliver high-impact solutions
• Modernize and Transform Technology
• Lead enterprise-wide digital transformation initiatives, including cloud migration and application modernization
• Implement DevSecOps, automation, and AI/ML-driven capabilities to accelerate innovation
• Continuously evaluate and adopt emerging technologies to maintain competitive advantage
• Ensure Security, Compliance, and Quality
• Embed secure-by-design and compliant-by-default practices into all engineering processes
• Ensure systems meet healthcare regulatory requirements and enterprise security standards
• Establish and monitor metrics for engineering quality, reliability, and performance
• Build and Lead High-Performing Teams
• Recruit, develop, and retain top engineering and product talent
• Foster a culture of innovation, accountability, and continuous improvement
• Mentor leaders and teams to operate effectively in a mission-driven environment

VP, Product Engineering – Developer Experience

Operations

• Oversee Regional Managers and strategic sourcing team to ensure the effectiveness of network for all programs.
• Responsible for specific team performance in order to achieve operational goals in regards to provider training, retention and satisfaction.
• Arrange contract management and credentialing services with healthcare provider networks.
• Direct training of team members on workflows and contractual modifications in an efficient and timely manner.
• Conduct research to identify providers within designated markets.
• Create, maintain, and carry out schedules that ensure deadlines are reached.
• Partner with liaison management and support teams to identify provider problems and complaints to develop and implement action plans in order to enhance provider support and experience efficiency.
• Responsible for the daily operational workflow, including communication with internal and external partners, resolution of customer issues, and identifying workflow concerns for specific cases and employees.
• Use provider systems to manage and produce reports and analyses.
• Negotiate and reviewing contract requirements with providers interested in partnership through communication QTC’s core values.
• Manage processes focused on exceptional customer service, effective provider utilization, and immediate resolution of provider issues.
• Ensure utilization of best practice workflows to ensure operational excellence and seek improvements in order to automate recurring processes.
• Responsible for monthly and quarterly operational analysis and reporting.