QTC Management, Inc.

Operations

• Oversee Regional and Operational Managers to ensure delivery of high-quality, timely, and cost-effective disability and occupational health evaluation services to clients.
• Ensure operational readiness, effective leadership, fiscal stewardship, budget management, and compliance with operational and contractual performance standards.
• Support strategic growth and proactively prepare the workforce to meet current and future operational demands.
• Ensure that contractual, operational, regulatory/compliance, and financial objectives are consistently achieved across all areas of service delivery.

Associate Director of Operations

Business Operations

• Compile and extract data from various sources to present to internal and external business partners
• Generate and distribute various operational reports on a daily, monthly, quarterly and annual basis
• Communicate analysis results and supporting data to Senior Management Team
• Responsible for report enhancements and modifications, partnering with other departments as needed such as business operations and IT teams
• Provide training to external clients on LQTC proprietary applications(s) as necessary
• Participate in user acceptance testing (UAT) in support of technology systems/changes

Business Operations Analyst

Compliance

• Maintains the administrative aspects of the Company’s certification procedures to meet VA requirements
• Responsible for auditing of records of certification/re-certification in the Learning Management System (LMS) by creating and running reports, auditing against master files and regular communication of findings to management
• Produce daily, weekly, monthly reports to track completed courses/audit report certifications which ones are about to expire
• Send notification and follow up with providers that their certifications are about to expire
• Apply prescriptive rules to affected providers to recertify and “expire” their certifications every 3 years
• Pull daily reporting on providers that have not completed the certification/re-certifications which are close to expiration
• Organize and maintain training and audit files
• Provides updates to management in a timely manner
• Prepares files, lists, copies, and other information to support certification audits
• Assist with responses to inquiries or issues escalating as needed
• Perform other duties and responsibilities as assigned

Compliance Coordinator

QA Engineer

• Review and audit exam reports sent over from medical providers
• Ensure all medical coding is complete and accurate
• Ensure all tests have been ordered and completed, and present in the medical record
• Coordinate with medical providers as needed for clarification of reports
• Work with in house appointment schedules to request additional appointments for the veteran as necessary

Medical QA Specialist I – AWW

Medical Director

• Provide clinical leadership for company employed and contracted providers
• Interpret and analyze medical examination results
• Collaborate with exam management team for efficient processing of medical determinations
• Communicate exam results to clients in support of occupational health business needs
• Perform Medical Review Officer (MRO) responsibilities as required

Regional Medical Director

Program Manager

• Manage all phases of programs from inception through completion
• Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs
• Acts as primary customer contact for program activities
• Provides leadership through daily communication with various internal departments to coordinate services
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals

Federal Health Program Manager

Recruitment

• Provide strategic leadership to Regional Managers and the sourcing team, ensuring an optimized, high-performing provider network across all programs and lines of business.
• Develop and execute network growth and accessibility strategies aligned with market conditions, program needs, and organizational priorities, while collaborating closely with Vendor Business Partners, Regional and National leadership.
• Evaluate, design, and implement efficient processes; leveraging technology, automation, data strategies, and KPIs; to drive continuous improvement, cost control, and scalable operational performance.
• Build, strengthen, and manage strategic provider relationships to enhance network performance, support customer needs, and drive organizational growth.
• Partner with executive and cross-functional leaders to identify issues, share insights, and align opportunities that advance strategic objectives and improve provider experience.
• Lead ongoing improvements to provider contracting workflows, work instructions, tools, and supporting materials to ensure clarity, compliance, and efficiency.
• Guide the team in developing and maintaining strong relationships with new and existing providers and accounts through proactive, consistent, and in-person communication.
• Create and execute targeted retention strategies for regional accounts and sourcing initiatives.
• Develop strategic, market-competitive payment models that reward provider performance and support organizational objectives.

Director of Provider Recruitment – Contracting

Call Center Representative

• Handle customer inquiries and document all interactions
• Provide callers with the highest level of customer service
• Follow outlined department specific and company-wide processes and operating procedures
• Triage client inquiries for routing or escalation
• Utilize and promote various tools and resources for efficient interaction
• Accurately document all client inquiries within the applicable case management system
• Demonstrate strong verbal and written communication skills
• Manage multiple priorities in a fast-paced environment
• Operate effectively both independently and as part of a team

Customer Call Center Representative

Learning and Development

• Provide instructor-led training to providers of multiple specialties and other ancillary staff on Proprietary Software and client contractual requirements and expectations, to include just-in-time support, conference calls, WebEx sessions as needed
• Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
• Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any
• Participate in collaborative meetings to discuss process improvements
• Provides detailed assessment of provider training progress and collaborates with the Provider Training Managers to strategize pathways for provider success
• Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
• Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
• Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
• Work with the Provider Training Managers and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
• Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
• Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
• Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
• Develop strong partnerships and collaborative relationships with providers, business partners and staff
• Participate in departmental and company-wide projects
• Perform other duties and responsibilities as assigned

Provider Training Specialist

• Implementing, optimizing and operationalizing the LQTC contact center infrastructure
• Ensuring seamless integration and superior performance across an omni-channel Ai driven communications suite
• Performing L3 level operational engagement for modernized contact center ecosystem (Amazon Connect) by troubleshooting, maintaining, upgrading, and identifying problem areas
• Engineering and evolving the operationalization of the Amazon Connect ecosystem
• Contributing as Technologist at a large-scale on Amazon Connect projects, including system upgrades, migrations, and feature implementations
• Working closely with the LQTC Customer Engagement team to identify key areas of improvement
• Managing the operational knowledge base

Senior Engineer – Contact Center Technologies

• Review and audit exam reports sent over from medical providers
• Ensure all medical coding is complete and accurate
• Ensure all tests have been ordered and completed, and present in the medical record
• Coordinate with medical providers as needed for clarification of reports
• Work with our in house appointment schedules to request additional appointments for the veteran as necessary