Federal Health Program Manager

QTC Management, Inc.

Program Manager leading Department of Labor team ensuring contract performance and compliance. Overseeing operational teams and driving process improvements across service delivery models.

Posted 6/9/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $147,323 - $199,320 per yearWebsite

About the role

Key responsibilities & impact

Provide program management for Department of Labor operating across the nation with multiple service delivery models.
Serve as the primary point of contact to the government customer from Department of Labor.
Responsible and accountable for overall contract performance and financials.
Provides leadership through daily communication with various internal team and departments to coordinate services.
Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met.
Drives continuous process improvement to enhance performance.
Works closely with operations and leaders to continually improve processes and procedures in support of program.
Seeks methods of improving/automating process and finds ways to increase profitability.
Works closely with and mentors operational leadership to ensure contractual compliance is met.
Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
Build and maintain customer relationships through effective communication.
Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction.
Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities.
Manages contract action items from internal operations and customer/client.
Provides and reviews responses or updates as needed.
Implements corrective action plans and oversees execution with internal department leads as necessary.
Responds to client concerns in a timely manner; escalating as appropriate.
Ensures timely recommendations and resolutions to ensure high level of customer satisfaction.

Requirements

What you’ll need

Bachelor’s Degree or equivalent related work experience
10 years of experience leading multiple teams/departments
Minimum 3 years leading and managing large government contracts
Proven ability to drive process improvement, KPI results and team metric goals
Experience with healthcare contracts or clinical setting
Must have experience managing and interfacing with diverse staff including in office and remote employees
If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Benefits

Comp & perks

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementcontract performancefinancial managementprocess improvementKPI resultsteam metricsproject planningcorrective action planscustomer relationship managementgovernment contracts

Soft Skills

leadershipcommunicationcollaborationmentoringteam buildingcustomer satisfactionproblem-solvingorganizational skillsfeedback managementinterpersonal skills

Certifications

Bachelor’s DegreeNACIPIVSMSTMS