QS Quacquarelli Symonds

Account Manager

QS Quacquarelli Symonds

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage and renew client contracts within your portfolio, ensuring timely execution and growth opportunities.
  • Identify opportunities to expand services and increase revenue through upselling and new service offerings.
  • Maintain strong, collaborative relationships with university recruitment, admissions, and marketing teams, ensuring the successful delivery of client strategies.
  • Act as the primary point of contact for clients, resolving any issues and maintaining high levels of satisfaction.
  • Conduct bi-annual enrolment reporting, presenting compelling ROI stories to clients.
  • Leverage client and market data to help universities shape their enrolment and marketing strategies, positioning QS as a strategic partner rather than a service provider.
  • Use insight-driven recommendations to influence client decision-making and support long-term revenue growth.
  • Proactively share data-backed best practices and benchmarks to help clients improve recruitment outcomes.
  • Monitor and track client progress, managing risks and ensuring all deliverables are met in a timely manner.
  • Identify patterns and trends in performance data to anticipate risks, inform interventions, and guide clients toward more effective recruitment planning.
  • Support clients in interpreting insights dashboards and reporting tools, ensuring they understand how data informs strategy and execution.
  • Provide insights and recommendations for operational or strategic improvements.
  • Participate in key client training, learning sessions, and industry conferences.
  • Assist with reconciliation process and invoicing procedures.
  • Provide regular updates and reports on client activity, including student sentiment, market trends, risks, and opportunities.
  • Transform complex analytical outputs into simple, compelling narratives that guide university decision-making.
  • Use industry benchmarks and comparative analytics to highlight efficiency gaps and recommend strategic improvements.
  • Develop forward-looking insights as part of regular reporting, helping clients forecast recruitment trends and plan more effectively for future cycles.
  • Prepare and deliver End of Cycle presentations to clients, showcasing the value QS brings to their recruitment strategies.
  • Contribute to discussions around industry challenges and growth areas.

Requirements

  • Strong commercial acumen and the ability to spot business opportunities.
  • Exceptional client service and communication skills.
  • Proven ability to manage multiple client relationships simultaneously while delivering results.
  • Strong ability to communicate data-driven insights to non-technical stakeholders in a clear and persuasive manner.
  • Comfortable working with dashboards, CRM systems, and performance analytics tools to extract insights and drive strategic conversations.
  • Demonstrated ability to use data to influence client strategy and decision-making.
  • A positive, proactive approach with a strong sense of accountability.
  • Excellent project management skills with a keen eye for detail.
  • Experience in customer management and influencing client stakeholders.
  • Ability to thrive under pressure and meet deadlines.
  • An international outlook and an appreciation for diversity.
  • Background in higher education or knowledge of tertiary education processes and procedures is preferred.
Benefits
  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
  • Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
  • Enhanced maternity and paternity leave
  • Generous pension through Royal London
  • Comprehensive private medical insurance and wellness scheme through Vitality
  • Cycle to work scheme
  • A vibrant social environment and multicultural and multinational culture
  • Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
  • A focus on welfare which is led by our global wellness team, with mental health first aiders globally
  • Access to a variety of diversity and inclusion initiatives and groups
  • Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
  • Support for volunteering and study leave
  • Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
  • Options to join our outstanding global Mentorship programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisenrolment reportingperformance analyticsstrategic planningclient relationship managementupsellingcontract managementproject managementinsight-driven recommendationsdata-driven decision making
Soft Skills
commercial acumenclient servicecommunicationproactive approachaccountabilityattention to detailability to work under pressurecollaborationpersuasionadaptability