Market Operations Associate
Diverge Health
Tableau
Customer Experience Specialist, Chinese Speaker
qlub
full-time
Posted on:
Origin: • 🇲🇾 Malaysia
Visit company websiteJob Level
Junior
Tech Stack
Tableau
About the role
- Respond to customer queries in a timely manner via phone, email, or chat
- Identify and troubleshoot issues customers encounter while using the service
- Capture, organise and report product issues or useful customer discussions to the internal team
- Work closely with the Operations team to follow up with customers and ensure technical issues are resolved
- Support management with strategic insights and recommendations based on on-ground feedback, reports, and industry trends
Requirements
- 1 - 2 years of experience in customer support (call centre or fintech experience highly preferred)
- Fluent in English and Chinese (Cantonese speaking is a plus)
- Familiarity with Excel and Google Sheet
- Basic exposure to HubSpot and Tableau is an advantage
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Customer-focused with a positive attitude
- Availability to work flexible hours, including weekends
- Based in Malaysia and eligible to work in Malaysia
