Customer Advocacy Program Manager, Operations and Technology
Thomson Reuters
Tableau
Market Operations Associate
Diverge Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
JuniorMid-Level
Tech Stack
Tableau
About the role
- Partner with Market Presidents, Network Development, and Practice Liaisons to collect and manage practice contract documents, provider rosters, and other practice information
- Ensure accuracy and standardization of collected information in Salesforce, SharePoint, and other network systems
- Maintain critical market records including master rosters, referral trackers, payer submissions, and practice credentialing details
- Support Practice Liaisons with reconciliations, administrative tasks, and upkeep of user guides
- Jointly with the Manager of Market Operations, track and report local market KPIs to leadership and identify gaps or issues in data integrity
- Collaborate with the Manager of Market Operations, Technology, and other teams to resolve system issues, streamline workflows, and drive automation
- Facilitate collaboration across functions to ensure market teams have the tools and support they need
- Support rollout workgroups, distribute market maps, and summarize updates for leadership and field teams
- Maintain and scale accurate data and systems, resolve issues related to internal processes, and coordinate with Diverge’s centralized functions
Requirements
- 2+ years’ experience in a corporate setting preferably at a start-up or quickly growing organization
- 2–5 years of experience in an operational role preferred
- Bachelor’s degree in business, communications, healthcare administration or relevant industry
- Advanced Excel skills; proficiency with Salesforce or similar CRM tools; familiarity with Microsoft 365 and data visualization platforms (PowerBI, Tableau a plus)
- Skilled at managing large datasets with accuracy and attention to detail
- Comfortable interpreting data trends and producing clear, actionable summaries
- Able to manage recurring processes alongside ad hoc requests
- Basic project management skills; able to plan, track, and deliver work on time
- Familiarity with healthcare systems, payer/provider dynamics, and primary care operations preferred
- Collaborative team player who works seamlessly across functions and levels of seniority
- Service-oriented, reliable, and proactive in supporting stakeholders
- Comfortable managing senior stakeholders, navigating disagreements in priorities, and persistently following up for deliverables
- Highly organized, detail-oriented, and able to juggle multiple priorities in a fast-paced environment
- Curious, process-minded, and motivated by operational efficiency
- Resilient, flexible, and comfortable with ambiguity
- Solutions-driven and able to spot risks early and take practical steps to keep work on track
- Humble, conscientious, and a strong representative of Diverge Health’s mission and values
