Program Manager

• Scale Customer Advocacy Functions by designing and implementing automation solutions to streamline processes and increase program efficiency
• Build & Manage Tech Stack: own end-to-end management of advocacy technology platforms, ensure optimal performance and integration
• Content Creation Automation: implement automated workflows for content creation, curation, and distribution
• Operationalize internal sharing mechanisms for seamless internal content and reference sharing
• Lead Reference Database Rollout: accelerate deployment and ensure successful adoption across relevant teams
• Content Repository Management: drive implementation and optimization of a centralized content repository
• Reporting & Analytics: build comprehensive reporting functionality to measure and demonstrate CAP ROI and program effectiveness
• Process Optimization: reduce time spent by Product Marketing Managers and sales teams searching for and managing reference assets
• Technology Adoption: drive organization-wide adoption of customer advocacy tools and platforms
• Performance Measurement: enable robust measurement and reporting capabilities to track CAP ROI and program success metrics
• Partner closely with Product Marketing, Sales, and cross-functional teams to accelerate rollout, reduce manual effort, and enable data-driven decision-making

Customer Advocacy Program Manager, Operations and Technology

Program Manager, IT Product Construction

Deputy Program Manager

Marketing Program Manager

Senior Program Manager

Program Manager – VA eHRM PMO