Technical Program Manager
GlobalFoundries
Customer Advocacy Program Manager, Operations and Technology
Thomson Reuters
full-time
Posted on:
Location: California, District of Columbia, New York, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $72,100 - $154,310 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Scale Customer Advocacy Functions by designing and implementing automation solutions to streamline processes and increase program efficiency
- Build & Manage Tech Stack: own end-to-end management of advocacy technology platforms, ensure optimal performance and integration
- Content Creation Automation: implement automated workflows for content creation, curation, and distribution
- Operationalize internal sharing mechanisms for seamless internal content and reference sharing
- Lead Reference Database Rollout: accelerate deployment and ensure successful adoption across relevant teams
- Content Repository Management: drive implementation and optimization of a centralized content repository
- Reporting & Analytics: build comprehensive reporting functionality to measure and demonstrate CAP ROI and program effectiveness
- Process Optimization: reduce time spent by Product Marketing Managers and sales teams searching for and managing reference assets
- Technology Adoption: drive organization-wide adoption of customer advocacy tools and platforms
- Performance Measurement: enable robust measurement and reporting capabilities to track CAP ROI and program success metrics
- Partner closely with Product Marketing, Sales, and cross-functional teams to accelerate rollout, reduce manual effort, and enable data-driven decision-making
Requirements
- 5+ years in operations, program management, or technology roles supporting marketing, customer advocacy, or sales enablement functions
- Experience in B2B SaaS or enterprise technology preferred
- Proven experience identifying, launching, and optimizing technology to streamline operations, including experience leveraging AI to drive efficiency
- Experience with CRM tools (e.g., Salesforce) and marketing automation platforms (e.g., Marketo)
- Experience with dedicated customer advocacy or reference management platforms (e.g., ReferenceEdge, UserEvidence, Influitive)
- Strong project management skills, with a track record of leading cross-functional initiatives from concept to completion
- Strong analytical skills with a track record of establishing reporting frameworks, building dashboards, and measuring program ROI
- Experience with BI tools (e.g., Tableau, Power BI) is a plus
- Exceptional communication, interpersonal, and stakeholder management skills
- Self-starter who thrives in fast-paced environments
- Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field
- Preferred qualifications: Experience in B2B technology or professional services; background in customer marketing, advocacy, or reference programs; technical skills in database management and integration platforms; experience with content management systems and digital asset management
