Qdrant

Senior Customer Support Engineer

Qdrant

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformKubernetesPython

About the role

  • Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
  • Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
  • Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
  • Build and improve internal tooling for support workflows and observability.
  • Participate in the on-call rotation to ensure timely response to critical issues.
  • Create and maintain clear, useful internal and customer-facing documentation.
  • Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

Requirements

  • Strong experience in a customer-facing support or infrastructure role
  • Proficiency in Python or similar language
  • Good understanding of Kubernetes and managing workloads.
  • Experience with cloud environments (AWS, GCP, or Azure).
  • Excellent communication and collaboration skills across technical and non-technical audiences.
  • Familiarity with vector databases or similar search technologies.
  • A proactive, problem-solving mindset and willingness to take ownership.
  • Based in the EMEA region (mandatory).
  • Nice to Have: Experience troubleshooting complex issues with customer production deployments.
  • Experience with observability tools and automating support workflows.
  • Understanding of DevOps tools and practices.
Benefits
  • A remote-first, international team working on cutting-edge AI infrastructure.
  • A competitive salary with additional perks.
  • Flexible working hours and async-friendly culture.
  • Regular team offsites and virtual events.
  • Hardware budget – choose your own setup.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonKubernetesAWSGCPAzurevector databasesobservability toolsDevOps practices
Soft skills
communication skillscollaboration skillsproblem-solving mindsetinitiative