QBE Insurance

Senior Team Leader – Insurance Operations – Motor

QBE Insurance

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Contribute to the delivery of operational objectives across the underwriting function and wider business.
  • Lead and oversee service delivery for the assigned business unit, ensuring a consistently accurate, high‑quality and timely service.
  • Build and maintain strong, collaborative relationships with key stakeholders across the business.
  • Support the achievement of underwriting profit and growth targets for the relevant product or line of business.
  • Work in partnership with the Operations Manager and the business to support operational change and transformation initiatives.
  • Set clear service delivery standards, monitoring performance to drive continuous improvement and more efficient ways of working.
  • Ensure all activity complies with legal, regulatory and FCA requirements.
  • Handle complaints in line with FCA guidelines, providing guidance and support to less experienced team members when needed.
  • Coach, train and mentor the team to support performance, capability development and delivery of agreed targets.

Requirements

  • People management experience in insurance with the ability to lead and coach others
  • Previous experience of change management and process mapping
  • Great communication and relationship building skills
  • Able to manage performance and deliver results
  • Data analysis skills
  • Keen to embrace technology and new ways of working
  • Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Benefits
  • 30 days holiday a year with the option to buy up to 2 additional days.
  • Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
  • Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
  • Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysischange managementprocess mapping
Soft Skills
people managementleadershipcoachingcommunicationrelationship buildingperformance managementresults delivery