Provides IT desktop services/support for employees and customers
Participate in answering incoming support calls and managing call queue
Ensure tickets are worked and resolved in accordance with SLA using ticket management system
Facilitate accurate records by ensuring equipment asset tags are updated in system
Provide technical knowledge and advice to drive improvement initiatives
Delivery of defined starter/mover/leaver services
Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun

Requirements

Associate’s degree or equivalent combination of education and work experience
Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support
Preferred Experience: Knowledge of general computer troubleshooting and support. Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts. Microsoft Windows 11 Microsoft Office Citrix Workspace Active Directory VPN MFPs (multi-function printers)

Benefits

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Applications SupportIncident ResponseTechnical SupportRisk ManagementService ImprovementCustomer ServiceProblem SolvingFinancial SystemsGeneral Computer TroubleshootingInformation Technology (IT) Support

Soft Skills

CommunicationCritical ThinkingIntentional CollaborationManaging PerformanceMentorshipStakeholder ManagementCultural ExpectationsContinuous ImprovementFlexibilityCreativity

Certifications

Associate’s Degree