Actively contribute to building best practices for the growing Professional Services team, including operational processes and project management
Work with customers and the Professional Services team to scope projects and contribute to Statements of Work
Provide oversight and assist with project management for customer projects; overall responsibility for project quality and delivery
Engage with customer stakeholders across various organizations to execute successful services projects and drive business outcomes
Provide inputs on client needs and recommend solutions
Capture and analyze business requirements, contribute to documentation, and prepare solutions appropriate to business use cases
Collaborate with cross-functional teams across Product, Engineering, and Customer Success
Requirements
Bachelor’s degree in science, business, or equivalent working experience
5+ years of direct experience with life sciences, software or consulting
2+ years of experience with leading project execution and management
Strong analytical and problem solving skills
Experience working with global pharmaceutical companies
Customer-facing consulting experience capturing requirements, mapping processes, and presenting solutions
Managed relationships with executive stakeholders
Self-starter and a team player
Ability to travel up to 20%
Benefits
Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs.
Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity.
Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire.
Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!
Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin).
Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.