Technical Support Officer
Qargo TMS
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed
- Manage the technical helpdesk for our clients across multiple regions
- Communicate and educate clients on new and existing features through our helpdesk portal
- Upload master data (drivers, vehicles, customers) into Qargo
- Adapt PDF and email templates to match client requirements
- Set up Excel/CSV imports and configure mappings to ensure data accuracy
- Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis
Requirements
- Strong analytical/technical aptitude and confidence navigating software systems
- Solid understanding of transportation concepts
- Advanced Excel skills; scripting/programming knowledge is a plus
- Fluent in English
- Customer-focused mindset with clear communication skills
- Attention to detail and precision in handling administrative tasks
- Adaptability and flexibility to thrive in a fast-moving startup
Benefits
- Competitive salary package with attractive benefits
- Flexible hours and a hybrid working model from our London office
- Opportunities to grow with Qargo and realise your ambitions
- A role with genuine responsibility, ownership, and impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelCSVdata mappingdata accuracyPDF templatesemail templatesscriptingprogramming
Soft Skills
analytical aptitudecommunication skillscustomer-focused mindsetattention to detailadaptabilityflexibility