Qargo TMS

Account Manager, BE

Qargo TMS

full-time

Posted on:

Location Type: Hybrid

Location: Belgium

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About the role

  • Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
  • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs
  • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation
  • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences
  • Provide training and guidance to clients to help them maximise the benefits of our platform
  • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress

Requirements

  • 3–4 years of experience in account management, customer success, or another client-facing role
  • Experience in the transportation industry, specifically road transport
  • Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
  • Comfortable with upselling and commercial objectives
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships
  • Excellent problem-solving skills and a proactive, customer-centric mindset
  • Confident working both independently and collaboratively, managing multiple priorities with ease
  • Fluent in Dutch, French and English, both spoken and written.
Benefits
  • A competitive salary package and benefits
  • Growth opportunities in a fast-scaling tech company
  • Flexible working hours and the freedom to use your home office as your base
  • Being a part of a driven and inclusive team that is transforming the logistics industry
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successSaaS productsAPIsintegrationsupsellingproblem-solvingcustomer-centric mindset
Soft Skills
interpersonal skillscommunication skillsrelationship buildingproactive mindsetcollaborative skillsindependent workingtime management