QAD

Bilingual Operational Excellence Manager

QAD

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $125,000 - $150,000 per year

About the role

  • Oversees and coaches 5-7 customers at a time
  • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
  • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
  • Tracks performance data and customer uplifts throughout the deployment
  • Leads process improvement and kaizen activities for customers
  • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
  • Facilitates remote weekly customer progress meetings
  • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
  • Manages project schedules with customers
  • Provides Success Assessments upon project completion
  • Delivers executive overviews and provides customers with information related to all Redzone programs
  • Troubleshoots customer technical issues as needed
  • Supports customer identification of next steps in their Redzone journey
  • Other duties as assigned

Requirements

  • Fluent in both English and Spanish
  • Senior Operations Leadership experience in manufacturing environments
  • Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
  • Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
  • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
  • Ability to develop/maintain strong relationships with clients and internal teams
  • Excellent interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Sound judgment and excellent assessment skills
  • Ability to manage time effectively and to work in a high paced, high growth environment
  • Ability to prioritize tasks within active projects to meet critical path deadlines
  • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
  • Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
  • Able to learn software required to perform successfully in this position
  • Programmable Logic Controller (PLC) experience and familiarity is desired, but not required.
Benefits
  • medical
  • dental
  • vision coverage
  • 401(k) plan with company match
  • short-term and long-term disability coverage
  • life insurance
  • paid-time off
  • parental leave
  • well-being programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Overall Equipment Effectiveness (OEE)Programmable Logic Controller (PLC)process improvementkaizenperformance data trackingtechnical troubleshootingproject managementcustomer success assessmentworkflow trainingdata analysis
Soft Skills
interpersonal skillsorganizational skillscommunication skillsrelationship buildingtime managementjudgmentadaptabilitycoachingleadershipprioritization