QAD

Bilingual Operational Excellence Manager

QAD

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $125,000 - $150,000 per year

About the role

  • Oversees and coaches 5-7 customers at a time
  • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
  • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
  • Tracks performance data and customer uplifts throughout the deployment
  • Leads process improvement and kaizen activities for customers
  • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
  • Facilitates remote weekly customer progress meetings
  • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
  • Manages project schedules with customers
  • Provides Success Assessments upon project completion
  • Delivers executive overviews and provides customers with information related to all Redzone programs
  • Troubleshoots customer technical issues as needed
  • Supports customer identification of next steps in their Redzone journey
  • Other duties as assigned

Requirements

  • Fluent in both English and Spanish
  • Senior Operations Leadership experience in manufacturing environments
  • Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
  • Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
  • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
  • Ability to develop/maintain strong relationships with clients and internal teams
  • Excellent interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Sound judgment and excellent assessment skills
  • Ability to manage time effectively and to work in a high paced, high growth environment
  • Ability to prioritize tasks within active projects to meet critical path deadlines
  • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
  • Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
  • Able to learn software required to perform successfully in this position
  • Programmable Logic Controller (PLC) experience and familiarity is desired, but not required.
Benefits
  • medical
  • dental
  • vision coverage
  • 401(k) plan with company match
  • short-term and long-term disability coverage
  • life insurance
  • paid-time off
  • parental leave
  • well-being programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Overall Equipment Effectiveness (OEE)Programmable Logic Controller (PLC)process improvementkaizenperformance data trackingtechnical troubleshootingproject managementcustomer success assessmentworkflow trainingdata analysis
Soft skills
interpersonal skillsorganizational skillscommunication skillsrelationship buildingtime managementjudgmentadaptabilitycoachingleadershipprioritization