Q2

Implementation Engineer

Q2

full-time

Posted on:

Location Type: Hybrid

Location: Austin • New York • North Carolina • United States

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About the role

  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
  • Track status and provide updates in relation to overall implementation process
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery

Requirements

  • Typically requires a bachelor’s Degree in related field and 5-7 years of experience
  • Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities.
  • Experience configuring or integrating applications using APIs or web services a plus.
  • Salesforce experience a plus
  • Data migration experience a plus
  • Strong troubleshooting, diagnostic and analytical skills.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Financial Services and Enterprise Software experience beneficial but not required.
  • This position requires fluent written and oral communication in English.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
  • Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – “You Earned it”
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
databasesdata queriesapplication configurationtroubleshootingimplementation activitiesAPIsweb servicesSalesforcedata migrationquality assurance
Soft Skills
troubleshootinganalytical skillsattention to detailorganizational skillsmulti-taskingwritten communicationoral communicationteamworkownershipdiplomacy
Certifications
bachelor's degree