Q-Centrix

Compliance

• Manage a team of Clinical Service Managers, Clinical Leads, and support specialists assessing performance through operational metrics and behavioral insights, evaluating productivity, quality, efficiency, ensuring balanced workloads, and adherence to policies, particularly regarding PHI/PII while fostering a culture of continuous improvement.
• Complete performance enablement processes, including goal setting and conducting performance appraisals, and providing ongoing feedback for assigned team members. Partner with the People Team to identify and address performance concerns effectively.
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments.
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration.
• Collaborate with the recruitment team to bring in new team members including during the interview and the on-boarding process.
• Lead and manage a business portfolio with responsibility for partner satisfaction, service delivery, financial results and team engagement.
• Provide operational analysis to senior leadership on book of business operations, client satisfaction, staff performance, client issues, etc.
• Manage assigned Regulatory Registry Operations Services clients; determining appropriate resource allocation, driving efficient registry operations, ensuring partner deliverables are met with a high degree of satisfaction.
• Assist with responses to partner inquiries, issues, and/or problems in a professional manner and provide an effective customer service resolution.
• Collaborate with Business Development and Project management on all new projects.
• Collaborate with IT, Project Management and Business and Product Development on core tech items.
• As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Senior Manager, Clinical Services – Regulatory

Frontend Engineer

• Develop and maintain responsive, performant, and accessible front-end applications using modern JavaScript frameworks (React, Angular, or Vue).
• Translate product requirements and UX designs into clean, maintainable code.
• Collaborate with cross-functional teams including product, design, and backend engineering to deliver end-to-end features.
• Integrate with RESTful APIs and ensure proper error handling and data validation.
• Implement unit and integration tests to ensure high code quality.
• Participate in code reviews and help establish front-end development best practices.

Front End Developer

Events

• Oversee deadlines, team productivity, and case completion providing follow-up as necessary to ensure partner deliverables are met and target service line operational goals are achieved.
• Coach team members on missed deadlines and inform SM/MCS of missed deadlines.
• Create case assignments.
• Monitor partner case volumes and hours to ensure teams are properly staffed to meet partner turnaround time, and request resource adjustments as needed.
• Review key operating metrics to provide data driven recommendations to support business financial goals.
• Serve as our partners’ primary point of contact for Client Services.
• Maintain high levels of partner satisfaction by driving engagement and anticipating customer needs through ongoing communication, including scheduling and facilitating partner meetings and agendas.
• Responsible for overall deliverables to partners including meeting deadlines, data submission agreements, and service agreements as outlined in the partner contract.
• Championing the use of QC technology to streamline internal workflows and providing technology demonstrations for partners, as needed.
• Proactively identify risk to partner satisfaction and escalate to SM/MCS.
• Act as primary owner within Client Services for new implementations, reporting out on status when asked and serving as the point to solve implementation delays by working closely with the Project Manager and SM/MCS.
• Participate in process improvement work to support overall Q-Centrix or Client Services department initiatives.
• Discuss quality performance opportunities with partners to decrease fallout reviews or enhance quality outcomes.
• Other quality tasks, as assigned.

Senior Manager, Clinical Services – Regulatory

Front End Developer

Clinical Services Lead, Infection Prevention