Senior IT Support Engineer
Rain
CloudDNSFirewallsJamfLinuxTCP/IP
ERP Support Analyst I
Pyrotek
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERPMS SQL ServerSQL
About the role
- Provide first-level support for ERP applications, effectively utilizing the help desk system to assist end users and interact with support staff
- Monitor and resolve incidents with software vendors to maintain ERP system and related applications
- Evaluate database schema and data flow to support troubleshooting and report writing
- Collaborate with senior-level support team members to:
- Write basic SQL queries and modify existing ERP reports
- Develop basic SSRS or MS Power BI reports
- Gain working knowledge of SQL stored procedures, functions, and triggers
- Identify, test, and document bugs and enhancements to the ERP application in collaboration with users and regional support personnel.
- Create and update documentation, including training materials, and provide application training to end users
- Participate in various ERP-related projects as assigned
Requirements
- Bachelor’s degree in computer science, Finance/Accounting, Industrial & Manufacturing Engineering or Automation or relevant field of study
- 2 years of IS Support or related experience; or equivalent combination of education and related IS support experience
- Experience using ERP applications in a manufacturing environment, required
- Proficient computer skills using a variety of software applications systems
- Working knowledge of Microsoft Office Products and Windows Operating System
- Knowledge of SQL databases, and ability to use Microsoft SQL Server Management Studio, SQL Server Reporting Service, TSQL and Visual Studio
- Ability to effectively train end users on technical functions of systems and applications
Benefits
- Medical, Dental, Vision after 31 days
- Paid Vacation & Sick Leave
- 401(k) with generous match
- Profit Sharing
- Supplemental Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSSRSMS Power BISQL stored proceduresSQL functionsSQL triggersdatabase schema evaluationreport writingbug identificationdocumentation
Soft skills
end user trainingcollaborationproblem solvingcommunicationdocumentation skills
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Finance/AccountingBachelor’s degree in Industrial & Manufacturing EngineeringBachelor’s degree in Automation
