Technical Customer Support Engineer
CloudZero
AWSAzureCloudGoogle Cloud Platform
IT Support Engineer
Wurl
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $74,000 - $136,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSCloudJamfMacOS
About the role
- Serve as the first point of contact for IT-related issues, troubleshooting macOS laptops.
- Provision, configure, and maintain company laptops using JAMF for device management and Bitdefender for endpoint protection.
- Manage inventory of IT hardware (laptops, accessories, replacements).
- Create, modify, and disable user accounts across Okta, Google Workspace, Slack, Zoom, Atlassian Jira/Confluence, Salesforce, Snowflake, Databricks, and AWS.
- Enforce company policies for secure authentication (SSO/MFA) and access control.
- Lead IT aspects of onboarding new hires: laptop provisioning, account setup.
- Coordinate secure offboarding for departing employees: deprovisioning accounts, reclaiming and wiping devices, and revoking access.
- Administer licenses for productivity and collaboration tools, e.g.: Google Workspace, Microsoft Office, Zoom, Slack, Atlassian Jira/Confluence.
- Track IT issues using Jira.
- Help maintain compliance standards and monitor endpoint and access security.
Requirements
- 2–4 years of IT support or systems administration experience in a SaaS-first organization.
- Proficiency with macOS & Windows device setup, troubleshooting, and enterprise management with JAMF.
- Strong working knowledge of Google Workspace administration.
- Hands-on experience managing user accounts through Okta or similar SSO/MFA solutions.
- Familiarity with endpoint security software (e.g., Bitdefender).
- Experience provisioning and managing SaaS tools such as Zoom, Slack, Jira, Confluence, and Microsoft Office products.
- Understanding of basic cloud (e.g., AWS) account permissions and troubleshooting.
- Excellent problem-solving, communication, and customer service skills.
Benefits
- Competitive Salary & Equity
- Strong Medical, Dental and Vision Benefits, 100% paid by Wurl
- Remote first policy
- Flexible Time Off
- 12 US Holidays
- 401(k) Matching
- Pre-Tax Savings Plans, HSA & FSA
- Ginger, Aaptiv and Headspace subscriptions for mental and physical wellness
- OneMedical subscription for 24/7 convenient medical care
- Paid Maternity and Parental Leave for all family additions
- Discounted PetPlan and easy at home access to Covid testing with empowerDX
- $1k Work From Home Stipend to set up your Office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
macOS troubleshootingWindows device setupJAMFGoogle Workspace administrationOktaSSOMFABitdefenderendpoint securitySaaS tools management
Soft skills
problem-solvingcommunicationcustomer service
