Pyrotek

Field Engineer

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.
• Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.
• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.
• Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
• Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.
• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
• Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

Field Service Technician

• Provide standard and advanced technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.
• Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.
• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of standard and complex in-service problems and repair supervision.
• Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.
• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
• Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF® Quality Management System.
• Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions.
• Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies.
• Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.

Field Service Technician

Field Service Engineer