Pyrotek

Support Engineer

• Provide first-level support for ERP applications, effectively utilizing the help desk system to assist end users and interact with support staff
• Monitor and resolve incidents with software vendors to maintain ERP system and related applications
• Evaluate database schema and data flow to support troubleshooting and report writing
• Collaborate with senior-level support team members to:
• Write basic SQL queries and modify existing ERP reports
• Develop basic SSRS or MS Power BI reports
• Gain working knowledge of SQL stored procedures, functions, and triggers
• Identify, test, and document bugs and enhancements to the ERP application in collaboration with users and regional support personnel.
• Create and update documentation, including training materials, and provide application training to end users
• Participate in various ERP-related projects as assigned

ERP Support Analyst I