Support Engineer

• Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
• Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
• Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
• Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
• Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
• Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
• Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
• Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Senior IT Support Engineer

Product Support Engineer

Technical Support Engineer, Tier 2

Technical Support Analyst – Generative AI

Product Support Engineer

Technical Support Specialist