Technical Support Engineer
PVcase
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $55,000 - $80,000 per year
About the role
- Assist customers in maximizing the benefits of PVcase software
- Educate customers and provide access to knowledge resources
- Guide users through troubleshooting projects via chat, email, and calls
- Onboard new users when necessary
- Leverage solar design and development expertise to identify discrepancies
- Contribute to the development of self-serve educational resources for users
Requirements
- Native or full business fluency in English
- Strong verbal and written communication skills
- Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms
- 2+ years design experience in the Utility-scale solar sector preferred
- Strong multi-tasking, troubleshooting and problem-solving capabilities
- Up to 4 weeks of travel time per year
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
AutoCADsolar design softwareGIS development
Soft Skills
verbal communicationwritten communicationmulti-taskingtroubleshootingproblem-solving