Customer Support Specialist – Payroll
Push Operations
full-time
Posted on:
Location Type: Office
Location: Vancouver • Canada
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Salary
💰 CA$55,000 - CA$65,000 per year
About the role
- Provide exceptional service to both internal and external stakeholders
- Assist customers with payroll-related inquiries through email and phone
- Handle a high volume of inbound requests and support tickets
- Answer payroll questions and provide clear guidance
- Review account setup and support workflows within Push
- Create and update articles in knowledge bases for customer access
Requirements
- 2+ years of payroll experience
- Post-secondary diploma or degree in Accounting
- Strong understanding of Canadian payroll rules and legislation
- PCP or CPM designation from the Canadian Payroll Association certification (preferred)
- Comfortable with working with software
- Excellent interpersonal and organizational skills
- Solution-oriented
- Ability to handle confidential information in an ethical manner
- Ability to multitask and prioritize in a fast-paced environment
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll experienceaccountingCanadian payroll ruleslegislation
Soft Skills
interpersonal skillsorganizational skillssolution-orientedability to multitaskability to prioritize
Certifications
PCP designationCPM designationCanadian Payroll Association certification