Push Operations

Customer Support Specialist – Payroll

Push Operations

full-time

Posted on:

Location Type: Office

Location: Winnipeg • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$55,000 - CA$65,000 per year

About the role

  • Provide exceptional service to internal and external stakeholders for payroll-related inquiries.
  • Handle high volume of inbound requests via phone and email.
  • Manage monthly workload of approximately 200–400 support tickets.
  • Answer payroll questions and provide clear guidance.
  • Follow established guidelines for secure handling of payroll information.
  • Work closely with Internal Support team on queries and ensure smooth communication.
  • Review account setup and support workflows involving government agencies.
  • Contribute to knowledge bases by creating and updating articles.

Requirements

  • 2+ years of payroll experience.
  • Post-secondary diploma or degree in Accounting.
  • Strong understanding of Canadian payroll rules and legislation, and basic accounting principles.
  • PCP or CPM designation from the Canadian Payroll Association certification (preferred).
  • Strong communicator with excellent interpersonal and organizational skills.
  • Comfortable with working with software and adopting new technologies.
  • Solution-oriented.
  • Ability to handle confidential information ethically and professionally.
  • Active listener capable of understanding customer needs.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Genuine passion for customer support.
  • Open-minded and resourceful with a growth mindset.
Benefits
  • Do what you love!
  • Grow Yourself.
  • Make an Impact.
  • Supportive environment to help foster passion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll experienceaccounting principlesCanadian payroll rulessupport ticket managementknowledge base contribution
Soft Skills
strong communicatorinterpersonal skillsorganizational skillssolution-orientedactive listenermultitaskingprioritizationcustomer supportopen-mindedresourceful
Certifications
PCP designationCPM designation