Purple Communications, Inc

Team Manager

Purple Communications, Inc

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide American Sign Language interpreting on VRS platform
  • Focus management objectives on interpreting operations and strategic growth of VRS, Community, and VRI business lines
  • Oversee daily operations of interpreting operations including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations
  • Supervise approximately 35 interpreting staff and manage performance reviews
  • Approve scheduling, time and attendance, leave, and staffing decisions for interpreters
  • Coordinate with HR and Recruiting to select and hire interpreters
  • Maintain relations with local community leaders and partner with business development team to maintain client service and satisfaction
  • Provide direction to interpreters for care and well-being and provide accurate reports on team performance, efficiencies, and quality
  • Maintain direct contact with the Regional Manager on operations-specific issues and partner with department support management to accomplish initiatives
  • Perform other duties as assigned and may require some travel

Requirements

  • Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
  • Must pass internal interpreting assessment
  • Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday (hours prescheduled)
  • Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred
  • At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others
  • Extensive knowledge of the deaf culture and interpreting professions
  • Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards
  • Knowledge of specialized software related to departmental operations including IM Service, database, Internet, spreadsheet, presentation, and word processing programs
  • Time management skills to handle multiple, competing demands and priorities
  • Budgeting and financial knowledge and skills for tracking operations profitability
  • Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public
  • Basic mathematical skills including ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
  • Knowledge of departmental operations, and organizational policies, processes, and procedures
  • Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems
  • Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels
  • Human relations skills to build effective working relationships with staff, customers, and community groups and individuals