Purple Communications, Inc

Manager

• Provide American Sign Language interpreting on VRS platform
• Focus management objectives on interpreting operations and strategic growth of VRS, Community, and VRI business lines
• Oversee daily operations of interpreting operations including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations
• Supervise approximately 35 interpreting staff and manage performance reviews
• Approve scheduling, time and attendance, leave, and staffing decisions for interpreters
• Coordinate with HR and Recruiting to select and hire interpreters
• Maintain relations with local community leaders and partner with business development team to maintain client service and satisfaction
• Provide direction to interpreters for care and well-being and provide accurate reports on team performance, efficiencies, and quality
• Maintain direct contact with the Regional Manager on operations-specific issues and partner with department support management to accomplish initiatives
• Perform other duties as assigned and may require some travel

Team Manager