Manager, Call Center Operations – Clinical
Centene Corporation
Clinical Nurse Manager, Field Care Delivery
ConcertoCare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, support, and develop field staff through hiring, performance coaching, and ongoing professional growth initiatives.
- Oversee clinical operations, ensuring compliance with all regulatory standards and continuously elevating quality of care.
- Drive clinical competency evaluations and personalized development plans for team members.
- Foster a collaborative team environment that delivers efficient, compassionate, and equitable patient care.
- Implement quality improvement initiatives and partner with leadership to address local market needs.
- Champion safety and clinical excellence, actively engaging teams in professional development and evidence-based practice.
- Promote innovation and adaptability, inspiring staff to achieve shared goals and deliver outstanding results for patients with complex needs.
Requirements
- Bachelor of Science in Nursing preferred; Associate degree with relevant experience considered.
- Active, unencumbered RN license in your home state and one market location.
- Willingness to travel up to 25% of the time.
- Minimum 3 years of direct patient care (ambulatory setting preferred).
- At least 2 years of supervisory or management experience with direct nurse reports.
- Current Basic Life Support (BLS) certification.
- Proficiency in essential clinical skills (blood draws, specimen collection, wound care, etc.) and ability to train others.
- Preferred: Experience in home-based clinical care, complex care, geriatrics, or palliative medicine; nurse manager/leader certification.
- Strong communication, adaptability, and team-building skills.
- Proficient with Microsoft Office Suite, electronic health records, and virtual team engagement.
