PureCars

Customer Success Manager

• Act as the PureCars’ market and media strategy expert to our automotive customers in the US and Canada by managing the post-sale client relationship, digital ad and product strategy, account growth, and expansion to additional rooftops within their portfolios.
• Create, track, and deliver, and present proactive strategic insights and recommendations based on current marketing performance, market dynamics, and/or customer business objectives.
• Build lasting customer relationships through a consultative challenger approach by always looking to educate the customer and lead them towards the right solution.
• Be opportunistic and solution oriented by growing your book of business through product expansion, budget growth, or rooftop expansion.
• Have a deep passion and care for customer success and act with urgency and integrity in moments of friction.
• Build a collaborative customer-first environment through clear, concise communication to internal stakeholders.
• Track, analyze, create, and deliver relevant industry data and performance metrics through high-impact presentations to key automotive dealership executives including Dealer Principals, General Managers, General Sales Managers, and E-Commerce Managers.
• Complete special projects and other duties as assigned by the Regional Director or OEM Partnerships Team.
• Use your technical and business development chops to educate clients on using our platform, increase client’s utilization of current technology, and keep clients updated on new technology/feature releases.
• Overnight travel is the exception but it will be required - up to 25% of the time.

Senior Dealer Success Manager

Operations

• Support Ad Ops in campaign builds
• Collect and understand creative/technical specifications
• Assist with Co-op and Compliance process
• QA account Builds
• Create and maintain ad hoc reports
• Understand the function and mechanics of the AdBuilder, FeedBuilder, Incentives Manager and external ad serving platforms
• Use AdBuilder to create and launch new accounts based on individual automotive dealership goals
• Implement changes to existing account based on feedback from the client
• Use Google Adwords for quality analysis and troubleshooting
• Gather and organize landing page structures of clients’ websites
• Improve the components of the AdBuilder templates
• Identify reoccurring issues and suggest improvements to the platform
• Work with other teams to ensure a smooth transition of workflow from team to team
• Stay on top of automotive and digital marketing trends
• Assist in managing and tracking third-party vendors
• Meticulously document new and existing processes
• Other tasks that will arise as a result of working in a highly dynamic, technology-driven environment

Senior Dealer Success Manager

Ad Operations Specialist